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  3. CylanceMDR User Guide
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  5. System requirements

System requirements

CylanceMDR
 requires the following:
  • CylancePROTECT Desktop
     agent,
    CylancePROTECT Mobile
     app, and
    CylanceOPTICS
     agent installed on the endpoints.
  • CylanceGATEWAY
     desktop agent installed on the endpoints.
  • The latest
    Google
     Authenticator app is required to log in to the
    CylanceMDR
     (
    CylanceGUARD
    ) portal using multi-factor authentication (MFA).
Requirement
Description
Agent and operating system versions
It is recommended that you run the latest version of the agent that's supported for your OS with the
CylanceMDR
 solution. See the OS compatibility matrix content for each of the agents:
For software and hardware requirements for each of the agents, see the requirements content.
For information about the software lifecycle for BlackBerry enterprise products, see the BlackBerry Enterprise Software Lifecycle Reference Guide.
Data storage and collection
CylanceMDR
 collects data that is natively collected by
CylancePROTECT
 and
CylanceOPTICS
. Potential forensic data sets may be collected in the case of an incident. Data collection includes information contained in both
CylancePROTECT
 and
CylanceOPTICS
 alerts as well as data captured through the Package Deploy (Refract) and InstaQuery. Package Deploy has the ability to pull forensic artifacts from the file system at almost any level, while InstaQuery returns filesystem, registry, process, and network information from the customer environment.