CylanceMDR

On-Demand

The

CylanceMDR

On-Demand subscription is a convenient and helpful option if your organization monitors the alerts that are reported to the

Cylance

console. With this subscription, you can request

CylanceMDR

support on demand for any alerts that you think might be a threat but you need the time and expertise of a

CylanceMDR

analyst to help you resolve it. You can request support from an alert in an alert group in the Alerts view in the

Cylance

console.

CylanceMDR

analysts are immediately notified with the alert details and can start their investigation and assess the threat. To track and follow up on the investigation (for example, to share additional details), you can log in to the

CylanceMDR

(CylanceGUARD) portal and find the alert in the Escalations screen.