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  3. CylanceMDR User Guide
  4. Manage escalation groups

Manage escalation groups

You can add administrator users to escalation groups so that the appropriate administrators are notified based on the severity status of an incident. For example, when the severity of an incident is set to High, members that are in the "-High" escalation group receive a notification.
Only administrator user accounts (such as those that are assigned Administrator or Read-only roles) can be added to an escalation group. For more information about adding administrator users to the Cylance console, see the Cylance Endpoint Security Setup content.
You must be an administrator to manage escalation groups.
  1. Click
    Settings > Escalation groups
    .
  2. Click the escalation group that you want to manage.
  3. To add a member to the group, click
    Add member
    .
  4. Search for and select the administrators that you want to add.
  5. Click
    Submit
    .