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Overview

CylanceMDR
is a subscription-based, 24x7-managed extended detection and response (XDR) service that provides actionable intelligence for customers to prevent threats quickly, while minimizing alert fatigue without requiring additional resources. This service is fully integrated with
CylancePROTECT
,
CylanceOPTICS
, and
CylanceGATEWAY
and can be integrated with third-party vendors to provide holistic and unified telemetry across all endpoints. Highly skilled
BlackBerry
analysts threat-hunt through customer environments to find and contain threats, prevent major breaches, and allow organizations to mature their security posture.
BlackBerry
has the strategy, expertise, and technology to protect an organization by analyzing, preventing, and containing threats as well as large-scale breaches.
CylanceMDR
requires
CylancePROTECT
and
CylanceOPTICS
, but with the
CylanceMDR
Pro subscription, you can use your current endpoint protection, detection, and response solutions.
CylanceGATEWAY
is optional. For more information, see the CylanceMDR requirements.

What's included in the subscription

The following table highlights the features that are included in
CylanceMDR
On-Demand, Standard, Advanced, and Pro subscriptions.
The
CylanceMDR
Standard, Advanced, and Pro subscriptions include closed-loop communications and access to a
CylanceMDR
analyst to help navigate incidents and provide regular updates and ongoing review of the overall threat prevention status. For
CylanceMDR
Pro subscriptions, third-party application integration is available, such as for firewall integration. For
CylanceMDR
On-Demand subscriptions, support is provided on demand only.
Feature
CylanceMDR
On-Demand
CylanceMDR
Standard
CylanceMDR
Advanced
CylanceMDR
Pro
Onboarding (Alert finetuning and
Cylance
product configuration)
1
24x7 threat monitoring
24x7 threat detection
24x7 triage and response
24x7 threat hunting
Custom threat hunting
Monthly reports
Advisory services
Critical Event Management mobile app
Threat intelligence indicators of compromise (IOC) integration
24x7 phone support
Advanced threat intelligence (simulation, validation, monthly reports)
Incident response and forensic investigation
Optional add-on
Optional add-on
Service level objectives
$1,000,000 guarantee
Eligible
2
Eligible
2
Third-party log source integration (for example, firewall integration)
1
Alert finetuning is included but configuration is available for
Cylance
products only.
Cylance
products are optional for
CylanceMDR
Pro subscriptions.
2
For information about eligibility requirements, see
CylanceMDR
$1 Million Guarantee
.