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  4. Enterprise Planning Guide
  5. Manage alerts
  6. Publish an alert to the entire enterprise

Publish an alert to the entire enterprise

Targeting the enterprise assumes that you want to contact all users in all suborganizations of the enterprise. This type of alert should be a rare event, especially if you have multiple organizations that are separated by geography or function.
Best Practice:
 Target the smallest group of users necessary. Done too frequently, publishing an alert to the full user base will be considered spamming and users will ignore the alerts that are urgent.
Prerequisites
  • Verify that devices and gateways are enabled for all targeted devices and gateways in the enterprise organization.
  • Verify that you have alerting operator permissions on the enterprise with an unlimited user base.
  1. Log in to the
    BlackBerry AtHoc
     management system and switch to the enterprise organization.
  2. Create or open an enterprise alert template or blank alert.
  3. Enter the alert title and content.
  4. In the
    Targeting
     section, select the
    By Groups
     tab and select
    All User Base
    .
  5. Select the devices that reach as many users as possible. Include mass devices to extend coverage to users that are out of range of other targeted devices.
    You can use the devices, gateways, and delivery templates that are enabled for the enterprise.
  6. Review the alert:
    • Ensure that the content provides critical and relevant information to the majority of recipients.
    • Check the spelling and the accuracy of the content.
    • Verify that the device coverage reaches enough users.
  7. Publish the alert.