Single organization configuration

Many 

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 customers have found that their configurations are becoming too complex.

A single organization configuration can become unwieldy, with distribution lists and user accounts that are difficult to manage and synchronize as users come and go or business units change. Users suffer from too many alerts or fail to get any at all. Additionally, operators can find it difficult to use the Connect network effectively, especially if they are separated geographically. While each location would like to connect with certain neighboring agencies or companies, local alerts from these neighbors show up in everyone's inbox, at times creating an information overload.

 

Example A

A federal agency has developed one very large organization. Thousands of end users are targeted for various alerts ranging from daily status, emergency drills, or live emergencies. Despite having a flexible system, complex configurations make it difficult to ensure that operators have the correct permission to target only the people they should.

This agency can use the enterprise configuration to better organize personnel into smaller organizations with local administrators to manage user permissions and contact information.

Multiple organizations are great for many sites or regions, can have unique configurations for a location, delegate user management to organization administrators, and can separate distinct functions. However, using multiple organizations loses the benefit of a consolidated view of your operations. It is more difficult to have consistent and centralized communication across all organizations. Independent organizations are harder to maintain, require duplicate configuration effort, and do not have a good way to communicate with each other. Additionally, maintaining consistent user attributes, templates, and distribution lists is impossible because too much customization is occurring in each organization. Finally, individual organizations can communicate using Connect, but there is no easy way to communicate across all organizations, or with subsets of an organization.

A military organization has many bases around the world. The organization has created one organization for each base, which has thousands of personnel with rotating assignments and changing permissions (best managed by local administrators). However, with over 50 bases and hundreds of thousands of personnel, the senior leadership cannot effectively alert all bases in a consistent way or alert just the required subset of each base (such as by function). They can not determine, from a single view, who is available and where they are located.

During a major emergency, this military branch cannot account for personnel, send alerts to multiple bases at once, or effectively manage distribution lists that need to span organizations. They need a consistent way to target personnel across all organizations in the system and for those personnel to provide their location and status.