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Supported upgrade environments

When you upgrade to the latest version of
BlackBerry UEM
, you upgrade the management console and the database.
The following are the supported upgrade paths:
  • You can use the setup application to upgrade from up to two previous versions of
    UEM
    . If you have
    BES12
    version 12.6 or earlier, you must first upgrade all instances to
    UEM
    version 12.8.1, synchronize the environment, then upgrade by two
    UEM
    versions at a time to the latest
    UEM
    version.
  • If you have
    Good Control
    version 4.0 and later and
    Good Proxy
    version 4.0 and later, you must first upgrade all instances to
    UEM
    version 12.8.1, synchronize the environment, then upgrade by two
    UEM
    versions at a time to the latest
    UEM
    version.
  • You can install
    UEM
    and migrate policy sets, connectivity profiles, app groups, app usage (for certificates), and certificates from
    Good Control
    (standalone) version 5.0 to
    UEM
    .
  • You can migrate IT policies, profiles, groups, users, and devices from
    BES10
    to
    UEM
    version 12.9, then upgrade or migrate by two versions at a time to the latest
    UEM
    version.
For details about supported upgrade paths, visit support.blackberry.com/community to read article 38980. For information about performing
Good Control
synchronization, visit support.blackberry.com/community to read article 39172.
If you are upgrading an environment that has activated
BlackBerry Dynamics
applications on devices, connections to the application servers, including the mail server, will continue to supported. For example, the
BlackBerry Work
application will continue to receive email during the upgrade.
BlackBerry Dynamics
applications cannot be activated during the upgrade. All servers in the environment must be upgraded before any
BlackBerry Dynamics
applications can be activated. Upgrade all servers in the environment within 24 hours of the first server upgrade.