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  1. BlackBerry Docs
  2. BlackBerry UEM 12.17
  3. Installation and configuration
  4. BlackBerry UEM Installation and Upgrade
  5. Installing or upgrading the BlackBerry UEM software
  6. Upgrade BlackBerry UEM version 12.15 and later to BlackBerry UEM version 12.17

Upgrade
BlackBerry UEM
 version 12.15 and later to
BlackBerry UEM
 version 12.17

If you are upgrading multiple instances of
BlackBerry UEM
, see Upgrade a domain that consists of multiple instances of BlackBerry UEM.
If you’re upgrading your environment in stages, test your environment after each stage of the upgrade to make sure everything is working as expected. If it is not, resolve any issues before proceeding to the next stage of the upgrade.
  1. Log in to the computer using the service account that runs the
    BlackBerry UEM
     services.
  2. Copy the
    BlackBerry UEM
     .zip file to the computer and extract the contents to a folder.
    Do not copy used installation files from another computer. You must re-extract the installation files on each computer.
  3. Navigate to
    <extracted_folder>
    .
  4. In the
    BlackBerry UEM
     installation files, double-click
    setup.exe
    .
    If a
    Windows
     message appears and requests permission for setup.exe to make changes to the computer, click
    Yes
    .
  5. In the
    Language selection
     dialog box, select your language.
  6. Click
    OK
    .
  7. In the
    BlackBerry UEM
     setup application screen, click
    Next
     to start the upgrade process.
  8. In the
    License agreement
     dialog box, perform the following actions:
    1. Select your country or region.
    2. Read the license agreement. To accept the license agreement, select
      I accept the terms of the license agreement
      .
    3. Click
      Next
      .
  9. In the
    Installation requirements
     dialog box, you can check to see if your computer has met the requirements to install
    BlackBerry UEM
    . Click
    Next
    .
    The setup application may display a warning that indicates that
    Microsoft .NET Framework
     4.5 is not installed. You can ignore this warning and proceed with the installation. The setup application will automatically install
    Microsoft .NET Framework
     4.5 for you if it is not detected on your computer. If a later version of
    Microsoft .NET Framework
     is already installed, the
    BlackBerry UEM
     setup application does not install
    Microsoft .NET Framework
     4.5.
  10. In the
    Service account
     dialog box, type the
    Windows
     password and click
    Next
    .
  11. In the
    Installation summary
     dialog box, click
    Install
    .
  12. When the upgrade process completes, click
    Next
    , then
    Close
    .