Skip Navigation
  1. BlackBerry Docs
  2. BlackBerry UEM 12.17
  3. Installation and configuration
  4. BlackBerry UEM Installation and Upgrade
  5. Preinstallation and preupgrade tasks

Preinstallation and preupgrade tasks

Complete the following tasks, if required, before you install or upgrade to
BlackBerry UEM
.
Task
Install
UEM
Upgrade to
UEM
Review the Planning Guide.
Yes
Yes
Log into myAccount and download the
BlackBerry UEM
 software under
Product Resources > Server Software Download
.
Yes
Yes
Yes
Yes
Set an environment variable to point to the
Java
 location on each server where you will install
UEM
.
Yes
Yes
Yes
Yes
No
Optional
Optional
Optional
No
Optional
No
Yes
Optional
Optional
  • Ensure that you perform a new extraction of the
    BlackBerry UEM
     software on every server that you are installing or upgrading
    BlackBerry UEM
     on. Do not copy already extracted
    BlackBerry UEM
     software from another server.
  • When you extract the setup files, ensure that they are not saved to the
    BlackBerry UEM
     software installation directory (the default location is C:\Program Files\BlackBerry\UEM). During an upgrade, the setup application removes the contents of the
    BlackBerry UEM
     software directory, including its own installation files.
  • It is a best practice to take a snapshot of the virtual machines before you upgrade.
  • It is a best practice to take a manual backup of the
    BlackBerry UEM
     database before you upgrade in case the account that you use for database authentication does not have enough permissions to perform a database backup.
  • Consider running the installation or upgrade in unattended mode. For more information, see Install or upgrade BlackBerry UEM using the command prompt window.
  • When you run the setup application, use only standard characters to specify values. Unicode characters are not supported.