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  1. BlackBerry Docs
  2. BlackBerry AtHoc
  3. BlackBerry AtHoc Mobile App 4.16
  4. Mobile App User Guide
  5. View and respond to alerts and events
  6. Respond to an accountability event
  7. Respond to an event on behalf of others as an Accountability Officer

Respond to an event on behalf of others as an Accountability Officer

When an accountability event is sent to an Accountability Officer (AO) to reply on behalf of targeted users, the operator who initiated the accountability event from
BlackBerry AtHoc
 does not know whether AOs are available to respond to the event on behalf of others. To enable operators to confirm AOs are available, an Update User Status alert is added for AOs.
You must have Accountability Manager and Accountability Officer permissions to respond on behalf of other users.
  1. Tap The Globe icon to open the
    BlackBerry AtHoc
     mobile app on your device. Any accountability events that you are targeted in as an Accountability Officer appear on the home screen in the
    Response required
     section with the title
    Update User Status
    .
  2. Tap the accountability event.
  3. Optionally, if your administrator has enabled smart card authentication, a certificate selection window opens on your device. Tap a valid certificate and then tap
    Continue
    .
  4. In the
    My Managed Users' Status
     section, tap one of the following options:
    • I am available to update user status
    • I am not available to update user status
  5. On the
    Update my status
     dialog, tap
    I am available to update user status
     and then tap
    Update
    .
  6. On the event details screen, tap
    Update users' status
    .
  7. On the
    Update users' status
     screen tap the The drop-down arrow beside the response option you want to respond on behalf of other users for. The users with that status are displayed.
  8. Tap the name of the user.
  9. On the user details screen, tap
    Update
    .
  10. On the
    Update users' status
     dialog, select a status for the user and then tap
    Update
    .
  11. If you tapped
    I am not available to update user status
     in the
    My Managed Users' Status
     section, your status as an Accountability Officer is updated.
When an accountability event has ended, you can only view the status history of the impacted users. You cannot edit the status of the users.