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  3. BlackBerry AtHoc Mobile App 4.16
  4. Mobile App User Guide
  5. View and respond to alerts and events

View and respond to alerts and events

The main function of the
BlackBerry AtHoc
 mobile app is to respond to incoming alerts and accountability events.
  1. Tap The Globe icon to open the
    BlackBerry AtHoc
     mobile app on your device. Alerts that you need to respond to appear on the home screen in the
    Response required
     section.
  2. Tap the alert you want to view and respond to. Alert details can include instructions such as evacuation information, response options, and attachments. If you do not see the alert you need to respond to, tap
    View all
    . On the
    Alerts
     screen, you can use the
    Search
     field or tap The 3 dots icon on the Alerts screen and then choose to view the alerts in card or list view.
  3. Optionally, if there are attachments included in the alert, tap an attachment to view it. Tap the file and then tap
    Download
     to download it to your device.
    On Android devices, on the window that appears, select the folder you want to download the file to.
  4. Optionally, if there is a location associated with the alert, tap the map image to view the location on a map.
  5. Optionally, on the map, click a location point and then click The Go to Location on Map icon to open your device's map app. Directions from your current location to the location of the point are calculated automatically.
  6. Optionally, tap
    More Info
     to open a URL in your device's browser.
  7. In the
    Update my status
     section, tap the appropriate response option.
    Response options may include conference call bridge numbers, which are visible under the text of the response option. When you select this response option, the app initiates a call. The passcode is automatically dialed. If you are disconnected, both the phone number and pass code are available on the alert details screen.
  8. On the
    Update my status
     dialog, select a response option and then click
    Update
    .
A response submitted message displays and you are returned to the alert details screen.
Ended alerts are removed from the home screen after 24 hours. This is a system setting that cannot be changed.