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  6. Publish an alert

Publish an alert

Alerts are communications sent to your organization, to mobile users, or to outside organizations. A user with
BlackBerry AtHoc
 operator permissions can publish alerts using predefined alert templates. If the management system operator selects the "Available for mobile publishing" check box in an alert template, then that alert template appears in the alert publisher template list on the mobile app. Alert templates define the types of alerts that can occur within an alert folder, enabling operators to quickly publish the appropriate alert during an emergency.
You must have alert publishing permissions.
If you are connected to multiple organizations, alerts are published from your primary organization. For more information, see Select a primary organization.
  1. Tap The Globe icon to open the
    BlackBerry AtHoc
     mobile app on your device.
  2. Tap The Publish Alert icon
    Publish
     in the top navigation bar.
    You can also tap the The Publish an Alert from the Alerts screen icon message icon on the Alerts screen to open the new alert screen.
  3. Do one of the following:
    • If smart card authentication is enabled, a certificate selection window opens on your device. Tap a valid certificate and then tap
      Continue
      .
    • If smart card authentication is not enabled, tap
      OK
       on the
      Enable biometric authentication
       message. The Face ID or Touch ID screen opens. Touch the fingerprint sensor or use Face ID to authenticate. If biometric authentication is not enabled on your device, or if this is the first time you are using biometric authentication, you are redirected to the login screen to provide your username and password.
    If the biometric or smart card authentication are not enabled or fail, you can authenticate by entering your username and password on the login screen.
  4. On the
    Alert Templates
     dialog, select the template you want to publish and then tap
    Done
    .
  5. On the alert detail screen, tap the
    Content
     tab and then make any of the following changes to the alert template:
    • Tap the severity/type icon on the top left portion of the screen and select an alert type and severity. Tap
      Done
       after you have made your selections.
    • In the
      Response Options
       section, tap
      + Add response
       to add an additional response option or tap X to remove a response option. You must have at least one response option.
    • In the
      Target
       section, tap The More Info Link icon
      More Info
       to include a URL that provides your targeted users with more information and then tap
      Add
      .
    • In the
      Target
       section, tap The Add an Attachment icon to view any attachments associated with the alert template you selected.
  6. Tap the
    Target
     tab.
  7. Tap The Select a Device icon
    Device
     and then select personal devices. Tap
    Done
    . You must select at least one device.
  8. In the
    Target
     section, tap
    Add
     or
    Edit
    . On the
    Target
     screen, select one or more distribution lists to target and then tap
    Done
    .
  9. On the alert details screen, tap
    Review
    .
  10. On the
    Review and Publish
     screen, review the content.
  11. Tap
    Publish
    .
  12. Optionally, to end the alert, tap The Alerts icon
    Alerts
     on the bottom navigation bar and then tap the
    Sent
     tab. Tap the alert. On the alert details screen, tap
    End Alert
     and then tap
    Yes
     on the confirmation dialog.