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  3. BlackBerry AtHoc Desktop App 7.3 (Windows), 2.5 (Mac)
  4. Desktop App Installation and Administration Guide
  5. Troubleshoot desktop app issues
  6. Read the desktop app log

Read the desktop app log

Windows

  • Click the globe icon in the System Tray and then select
    About
     >
    Open Log File
    .
  • The log is stored in
    C:\ProgramData\BlackBerry AtHoc Desktop Notifier [edition name]
    . The log accumulates to 1 MB, then is overwritten.
Log Format
The following is an example log entry: 
Date Time User Thread Subroutine Message
2015-01-15 00:44:31 [NT AUTHORITY\SYSTEM] 000012B0 CBackChannel::Initialize ProviderId: 2050329
Column name
Value
Date
2015-01-15
Time
00:44:31
User ([Domain name\User name])
[NT AUTHORITY\SYSTEM]
Thread ID
000012B0
Subroutine
CBackChannel::Initialize
Message
ProviderId: 2050329
Column headers do not appear in the desktop app log file.

Mac

  • Click the globe icon in the System Tray and then select
    About
     >
    Open Log
    .
  • The log is captured for the last 6 hours.
Log Format
Column headers do not appear in the desktop app log file.
The following is an example log entry: 
Date       Time                  Hostname  Process         PID     Message
2020-08-28             14:50:10.831389+0530  localhost AtHoc ADC Agent[41161]: AtHoc ADC: Starting up
Column name
Value
Date
2020-08-28
Time
14:50:10.831389+0530
Hostname
localhost
Process
AtHoc ADC Agent
PID
41161
Message
AtHoc ADC: Starting up