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Install the desktop app

Every desktop must have the desktop app installed so that personnel can receive and respond to alert messages.
In most setups, the IT group pushes the app to user desktops during off-hours using an SMS package that includes the app MSI, the SMS script, and a
run.bat
file (Windows) or the PKG installer package (Mac).
  • Windows: You can adjust the installation parameters in the
    run.bat
    file to configure the desktop app to run immediately after the installation or at the next start up. The MSI can be run manually. There is also an option to allow manual entry of connection parameters during installation. For more information on installation parameters, see Installation settings (Windows).
  • Mac: You can adjust the installation parameters such as the Base URL, Provider ID, and Manual Registration while creating the PKG installer package. Run the PKG installer package by double-clicking it and then following the instructions in the wizard.