- What is the BlackBerry AtHoc desktop app?
- Install the desktop app
- Uninstall the desktop app
- Desktop app network traffic
- Desktop app settings
- Operation
- Troubleshoot desktop app issues
- Appendix B: Desktop client URL parameters
- BlackBerry AtHoc Customer Support Portal
- Documentation feedback
Certificate issues
If you are experiencing client certificate issues, check the following items:
- If there is a Tumbleweed client on the server, make sure it is running.
- Windows: Check if there are too many certificates in the user’s store. There is a limit to the number of certificates that can be tried before a timeout. The number is about 150 certificates.
- Windows: An intermediate certificate issued by the organization prevents the desktop client from connecting. Remove the intermediate certificate to resolve the problem.
- If your desktop client does not authenticate, it may be due to nonstandard formatting in your CAC certificate. ContactBlackBerry AtHoccustomer support and request that an organization-specific regular expression be configured for your system.