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  4. Desktop App Installation and Administration Guide
  5. Troubleshoot desktop app issues
  6. Sign on and check update issues

Sign on and check update issues

Gray Globes
  • Many, but not all, users see gray globe ( Grey globe icon) icons.
    This occurs when the server is under powered or trying to support too many desktop app users. Other symptoms include high CPU use in the desktop application pool worker processes, or timeouts in the IIS log for SO and CU.
    When the server is not under powered and CPU use is not high, check for a bad disk on the database server.
  • All users see gray globe ( Grey globe icon) icons.
    Check to see if there is a Tumbleweed or Axway client that checks the certificate revocation list. If there is a Tumbleweed or Axway client, make sure they are running.
    Check if there needs to be a proxy exclusion for the desktop app client.