Access Desktop App details

Before contacting

BlackBerry AtHoc

customer support for help with problems you are having with the AtHoc Desktop App, you should open the application details screens for the particular version of the application that you are running. The information contained on these screens is useful for the Support team as they work to diagnose and fix the problem you are encountering.

Click and select

About

from the menu that appears to access the application details screens.

The

System Information

tab shows if the app is currently connected to a

BlackBerry AtHoc

server and the server URL. The

Connection Status

field displays Connected if you have a connection and the

Server Base URL

field displays the URL of the server you are connected to.

The

About

tab displays the version of the Desktop App that is installed on your machine. If the Support team requests that you send them your system details, you can export that information by clicking the

Export System Information

button on the screen. You can also open your log file or copy and mail your log file path by clicking the corresponding button on the screen.