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  2. BlackBerry AtHoc
  3. BlackBerry AtHoc Desktop App 7.1 (Windows), 2.3 (Mac)
  4. Desktop App Installation and Administration Guide
  5. Install the desktop app
  6. Request a new desktop app

Request a new desktop app

Contact
BlackBerry AtHoc
 customer support and be prepared to provide the information in the following tables.

Windows

Element
Description
Contact Information
Full name and email address. You will receive an email when the new desktop app is available.
Client Name
The name of the organization. The Windows installer displays the client name in the list when running the installer manually. The client name is not an installation parameter.
Edition
Select
BlackBerry AtHoc
.
Version
Desktop app version. Always choose the latest version unless there is a reason to choose an older one.
Base URL
The URL that the desktop app should connect to.
Format
:
http://<server_name_or_ip>/config/baseurl.asp
.
Provider ID
The identifier of the organization that the desktop app should connect to.
Format
: Integer. For example 1234567.
Audio
Audio files are downloaded with an alert but can be packaged with the Windows installer. This increases the size of the installer substantially. Select from the following options:
Default
,
All
, or
None
.
Select any of the following options:
  • silent_install
  • run_after_install
  • mandate_ssl
  • validate_cert
  • uninstall_option
vps_list_header
Optional. Enter text that appears above the organization list on the organization dialog that appears during manual installation. The default is no text.
connection_instructions
Optional. Enter text that appears above the organization list on the organization dialog that appears during manual installation. The default is "Please select your system from the list below."
For more information about these options, see Installation settings (Windows) and Run.bat.

Mac

Element
Description
Contact Information
Full name and email address. You will receive an email when the new desktop app is available.
Client Name
The name of the organization.
Client Version
Desktop app version. Always choose the latest version unless there is a reason to choose an older one.
Base URL
The URL that the desktop app should connect to.
Format
:
http://<server_name_or_ip>/config/baseurl.asp
.
Provider ID
The identifier of the organization that the desktop app should connect to.
Format
: Integer. For example 1234567.
Manual Registration
This setting determines whether the Mac desktop app uses an automatic login approach when connecting, or if the end user must complete a verification process before the app connects. Select
Yes
 to present the end user with a registration screen. The end user must enter their email address and then reply to a verification email before the desktop app for Mac connects. Select
No
 to automatically connect the desktop app for Mac after installation.
Manual Registration UR
URL of the server used during manual registration process.
Format
:
http://<server_name_or_ip>
.
Replace Previous Settings
This setting determines whether to keep the current settings when the Mac desktop app is installed before uninstalling an existing instance. Select
Yes
 to use the new settings or
No
 to use the current settings. The current settings are specified in the
Configuration.plist
 file.