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  1. BlackBerry Docs
  2. BlackBerry AtHoc
  3. BlackBerry AtHoc Desktop App 7.1 (Windows), 2.3 (Mac)
  4. Desktop App Installation and Administration Guide
  5. Troubleshoot desktop app issues
  6. Connection issues
  7. Check your ability to receive alerts

Check your ability to receive alerts

After the desktop app launches successfully, the Globe icon appears on your screen, indicating that you are connected to the
BlackBerry AtHoc
 server and are ready to receive alerts.
The Globe icon shown in the system tray
If the desktop app has been installed but it is disconnected from the
BlackBerry AtHoc
 server, the icon is grayed-out with a red circle with a white "x".
The Alert icon shown in the system tray
When the desktop app is disconnected, the app cannot receive alerts.
Windows: If your account has been disabled, the icon appears in gray with a yellow circle (The Disabled icon) and you cannot receive alerts.