Skip Navigation
  1. BlackBerry Docs
  2. BlackBerry AtHoc
  3. BlackBerry AtHoc Desktop App 7.1 (Windows), 2.3 (Mac)
  4. Desktop App Installation and Administration Guide
  5. Troubleshoot desktop app issues
  6. Connection issues
  7. Desktop app is not receiving alerts

Desktop app is not receiving alerts

If you do not receive any alerts after installing the desktop app, check the following:
  • Was your User ID targeted? To find out if it was, contact the Operator who created the alert and ask them to confirm that your User ID was part of the target group. You can find your User ID by clicking Globe icon and selecting
    About
     from the menu that appears. Your User ID is listed at the top of the Value column on the System Information tab.
  • Is your
    BlackBerry AtHoc
     desktop app connected to a server? Is it the correct server?
  • Was your account enabled in the
    BlackBerry AtHoc
     system? If the desktop app icon appears in gray with a yellow circle (The disabled icon), your account is not enabled.
To view the server settings, follow the steps in Desktop app does not connect.