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View incoming alerts on the live map

Incoming alerts are alerts from the mobile app (check-ins, check-outs, emergencies, and reports) and from connected organizations. To view details about an incoming alert, click the corresponding alert icon on the map.
Alert icons on the map can be customized in
BlackBerry AtHoc
on the Mobile Alert Settings page. The mobile app Emergency, Check In, and Check Out icons cannot be customized.
  1. Click The AtHoc Layers icon in the top navigation bar to open the
    BlackBerry AtHoc
    Layers panel.
  2. On the
    BlackBerry AtHoc Layers
    panel, select the check box beside
    Live Incoming Alerts
    to display all incoming alerts on the map. You can also select individual alerts. When a check box is selected, the name of the selected incoming alert updates to include the number of alerts displayed on the map. You can select multiple incoming alerts.
    The BlackBerry AtHoc Layers panel
  3. Optionally, click the name of a selected incoming alert to zoom the map to display it.
  4. Click the icon of the alert you want to view. The following information is displayed in the alert details pop-up:
    • Severity icon
    • Alert type
    • User display name
    • Date and timestamp
    • Sent location in latitude,longitude
  5. Optionally, on the alert details pop-up, click
    Zoom to
     to move the map focus to the alert location.
    Live event pop-up on the live map
  6. Optionally, click The Dock Dialog icon to dock the alert or event pop-up to the right side of the map.