- Preinstallation and preupgrade tasks
- Configure permissions for the service account
- Set an environment variable for the Java location
- Configuring connections for the BlackBerry UEM database
- Backing up the databases
- Creating or upgrading a BlackBerry UEM database using CreateDB
- Performing a test upgrade of the BlackBerry UEM database
- BlackBerry UEM Readiness Tool
- Steps to install BlackBerry UEM
- Supported upgrade environments
- Steps to upgrade BlackBerry UEM version 12.19 or later to UEM version 12.21
- Installing or upgrading the BlackBerry UEM software
- Install a new BlackBerry UEM instance
- Check the ports assigned by the BlackBerry UEM setup application
- Install an additional BlackBerry UEM instance
- Upgrade BlackBerry UEM version 12.19 and later to BlackBerry UEM version 12.21
- Upgrade a domain that consists of multiple instances of BlackBerry UEM
- Install or upgrade BlackBerry UEM using the command prompt window
- Install the BlackBerry UEM components on separate computers using the command prompt window
- Installing BlackBerry UEM in a DMZ
- Installing or upgrading BlackBerry UEM in a dark site environment
- Post-upgrade checklist
- Creating server groups and installing BlackBerry Connectivity Node instances
- Create a server group
- Change the default settings for BlackBerry Connectivity Node instances
- Prerequisites: Install a BlackBerry Connectivity Node instance
- Install a BlackBerry Connectivity Node instance
- Activate a BlackBerry Connectivity Node instance
- Configure proxy settings for a BlackBerry Connectivity Node instance
- Manage server groups
- Install a standalone BlackBerry Router
- Logging in to BlackBerry UEM for the first time
- Removing the BlackBerry UEM software
- Rebuilding a BlackBerry UEM server instance
- Removing the BlackBerry Connectivity Node software
- Rebuilding a BlackBerry Connectivity Node instance
- Troubleshooting BlackBerry UEM installation or upgrade
- Best practices for running BlackBerry UEM
- BlackBerry UEM Configuration Tool
- Configuring BlackBerry UEM for disaster recovery
- BlackBerry Docs
- BlackBerry UEM 12.21
- BlackBerry UEM Installation and Upgrade
- Troubleshooting BlackBerry UEM installation or upgrade
Troubleshooting BlackBerry UEM installation or upgrade
BlackBerry UEM
installation or upgradeIn some cases you might need to troubleshoot a
BlackBerry UEM
installation or upgrade issue. Some isolated cases may require you to return to the previous version of the software and then retry the upgrade. The approach to take depends on the current state of your environment and the UEM
software versions involved in the upgrade.For detailed information about troubleshooting
UEM
installation and upgrade, see KB 49655.