BlackBerry Secure Connect Plus stops working after a BlackBerry UEM installation or upgrade Skip Navigation

BlackBerry Secure Connect Plus
stops working after a
BlackBerry UEM
installation or upgrade

Cause

This issue might occur if the server wasn't restarted during an RRAS update before
BlackBerry UEM
is upgraded in an on-premises environment, which causes NAT/routing setup to fail during the upgrade. This issue might also occur after a new installation of
UEM
.

Solution

  1. Restart the server.
  2. In the
    Windows
    Services, stop the
    BlackBerry UEM – BlackBerry Secure Connect Plus
    service.
  3. As an administrator, start
    Windows PowerShell
    (64-bit) or open a command prompt.
  4. Navigate to
    <drive>:\Program Files\BlackBerry\UEMSecureConnectPlus\config\blackberry\
    and Run
    configureRRAS.bat
  5. Navigate to
    <drive>:\Program Files\BlackBerry\UEMSecureConnectPlus\config\
    and Run
    configure-network-interface.cmd
  6. In the
    Windows
    Services, start the
    BlackBerry UEM – BlackBerry Secure Connect Plus
    service.