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Create a trusted connection between the
Docs
service and
Microsoft SharePoint

By default, the
Docs
service in the
BlackBerry UEM Cloud
environment is only aware of public CA certificates. If you enable the
Docs
service and your organization's
Microsoft SharePoint
on-premises doesn’t use an SSL certificate issued by a trusted CA for HTTPS sites, the connection between the
Docs
service and
Microsoft SharePoint
on-premises isn't trusted, and users won't be able to access files and documents from the
BlackBerry Work
Docs
app. To create a trusted connection to
Microsoft SharePoint
, upload the server's SSL certificate if it is self-signed, or the root or intermediate certificate chain to the
BEMS
Cloud database. You can upload a base64-encoded or binary-encoded file that includes one or more SSL certificates. When you upload a single file that includes multiple SSL certificates, the certificates are displayed in the management console and can be deleted and replaced individually as required.
BEMS
Cloud supports the following file extensions: .der, .cer, .pem, and .crt.
Verify that you have exported the SSL certificate from the
Microsoft SharePoint
server in a base64-encoded or binary-encoded format and stored it in a network location that you can access from the management console.
  1. On the menu, click
    Settings > BlackBerry Dynamics > Docs
    .
  2. Click the
    Certificates
    tab.
  3. Click
    Add
    and navigate to the location of the certificate file that you want to upload.
  4. Click
    Add
    .
  5. If you upload individual SSL certificates, repeat the previous steps for each additional file.
To replace or delete a trusted connection certificate, click delete below each certificate file that you want to delete and add the newly exported SSL certificate files as necessary.