Specify log upload credentials
Make sure you have the login credentials you use to access the
BlackBerryOnline Portal. These credentials are not stored, they are used to verify that the
BEMSserver is authorized for log uploads to
BlackBerrytechnical support for review. If you configured the Upload Credentials screen during the software installation or upgrade, the BlackBerry Online Portal Username field is prepopulated with the username that you provided. If you didn't provide the credentials during the software installation or upgrade, but the
Allow this BEMS server to send diagnostic information to BlackBerry Supportcheck box was selected,
BEMSautomatically configures the Upload BEMS statistics information.
- In theBlackBerry Enterprise Mobility Server Dashboard, underBEMS System Settings, clickTroubleshootimg.
- ClickLog Upload Credentials.
- If necessary, in theBlackBerry Online Portal Usernamefield, type the username that you use to access the Online Portal.
- In theBlackBerry Online Portal Passwordfield, type the password that you use to access theBlackBerryOnline Portal.