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  1. BlackBerry Docs
  2. BlackBerry Enterprise Mobility Server 3.5
  3. Configuring BEMS-Core
  4. Uploading BEMS log and statistical information
  5. Specify log upload credentials

Specify log upload credentials

Make sure you have the login credentials you use to access the 
BlackBerry
 Online Portal. These credentials are not stored, they are used to verify that the 
BEMS
 server is authorized for log uploads to 
BlackBerry
 technical support for review. If you configured the Upload Credentials screen during the software installation or upgrade, the BlackBerry Online Portal Username field is prepopulated with the username that you provided. If you didn't provide the credentials during the software installation or upgrade, but the 
Allow this BEMS server to send diagnostic information to BlackBerry Support
 check box was selected, 
BEMS
 automatically configures the Upload BEMS statistics information.
  1. In the 
    BlackBerry Enterprise Mobility Server Dashboard
    , under 
    BEMS System Settings
    , click 
    Troubleshootimg
    .
  2. Click 
    Log Upload Credentials
    .
  3. If necessary, in the 
    BlackBerry Online Portal Username
     field, type the username that you use to access the Online Portal.
  4. In the 
    BlackBerry Online Portal Password
     field, type the password that you use to access the 
    BlackBerry
     Online Portal.
  5. Click 
    Test
    .
  6. Click 
    Save
    .