Uploading BEMS log and statistical information Skip Navigation

Uploading 
BEMS
 log and statistical information

The 
BEMS
 Dashboard provides several aids for collecting troubleshooting data. 
Troubleshooting aid
Description
Log Upload Credentials
Enter your username and password that you use to log on to the 
BlackBerry
 Online Portal.   
These credentials are not stored, and are only used to ensure that this 
BEMS
 is authorized for log uploads.
Upload Logs
Use this tool to send logs directly to 
BlackBerry
 Support. 
Mail
 and 
Docs
 services logs are supported.
When you specify the date range, the time zone displayed is that of the 
BEMS
 server and the dates selected are used in reference to that time zone.
Upload 
BEMS
 statistics
Use this tool to send 
BEMS
 statistics to the 
BlackBerry Infrastructure
 and 
BlackBerry Dynamics
 NOC periodically.
By default, uploading diagnostic information is enabled.