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  2. BlackBerry AtHoc
  3. BlackBerry AtHoc Mobile App 4.12
  4. BlackBerry AtHoc Mobile Administrator Guide
  5. Enable smart card authentication

Enable smart card authentication

By default, end users authenticate on the mobile app by entering a username and password on the login screen. Administrators can also enable smart card authentication. When smart card authentication is enabled, when an operator starts the alert publishing, report summary, or accountability officer respond-on-behalf-of-others (ROBO) flows, a window appears to select a valid certificate. The certificate must already be present on the operator's device. When a valid certificate is selected, the operator can then complete the flow. If the selected certificate is not valid, the operator is redirected to the username and password login screen.
When smart card authentication is enabled, it becomes the primary authentication method. When the primary authentication type changes from username and password to smart card authentication or vice versa, any current access and refresh tokens expire and the operator must authenticate with the new primary authentication method when they access the alert publishing, report summary, or ROBO flows.
When smart card authentication is enabled, biometric authentication is disabled and the biometric authentication setting is not displayed on the settings screen. The username and password authentication method cannot be disabled.
  1. In the navigation bar, click The Settings icon.
  2. In the
    Users
     section, click
    User Authentication
    .
  3. On the
    User Authentication
     screen, in the
    Enabled Authentication Methods
     section, select the
    Smart Card
     option.
  4. In the
    Assign Authentication Methods to Applications
     section, in the
    Mobile App
     section, select
    Smart Card
     from the
    Authentication Method
     drop-down list.
    Username and Password is selected by default and cannot be deselected.
  5. Click
    Save
    .