Configuration
How do I configure my phone settings so that I always receive alerts on the app?
To use the app more effectively, allow the app to access your location services and to update app content when running in the background.
To ensure that you hear alerts that your phone receives, use the following settings:
- Set the volume of both your device and the app to the maximum level.
- Make sure that Do-Not-Disturb and Silent modes are disabled.
- Verify that notifications by the app are allowed in your phone settings.
I just changed the settings for the mobile app in the
BlackBerry AtHoc
management system, but I don't see the changes on the mobile app. How long should I wait to see the update?Up to 25 hours. If you are testing a new configuration, wait an hour, pull down the details screen for your organization details to force a refresh, and then see your change.
Can I change my Organization Code?
Yes, but it is not recommended. Contact
BlackBerry AtHoc
technical support.The code must be unique across the
BlackBerry AtHoc
system and might cause issues if there is a conflict. BlackBerry AtHoc
verifies that the new code is unique before changing it.