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  4. BlackBerry AtHoc Mobile Administrator Guide
  5. BlackBerry AtHoc Mobile App FAQ
  6. Organizations

Organizations

How do I associate the mobile device with a specific organization?
Obtain the organization code from your administrator and enter it when registering the mobile app.
How do I connect to an additional organization in the mobile app?
Complete the following steps:
  1. Launch the
    BlackBerry AtHoc
     mobile app from your device.
  2. Tap The Menu icon on the top left of the home page.
  3. Tap
    Manage Organization
     and then tap The Add Organization icon (Android) or
    Add
     (iOS.)
  4. Follow the on-screen instructions to connect to an additional organization.
Can my mobile app be associated with more than one
BlackBerry AtHoc
 organization?
Yes, you can have as many organizations as you need registered on the mobile app and can receive and respond to alerts from them. Sending alerts, emergencies, reports, check-ins and check-outs are performed on your primary organization.
How do I view alerts from another organization?
Tap The Menu icon and then tap
Manage Organization
. Choose the organizations you want to view alerts from. You can then view alerts from your selected organizations on the All tab on the home screen.
How many organizations can I connect to at once?
You can connect to multiple organizations at once.
If I'm connected to an organization and add another, do I still receive alerts from the first organization?
Yes, you will receive alerts from all organizations you are currently connected to.
Can I have more than one device running the mobile app and logged into my account at the same time?
Yes, on all allowed devices.
My company has more than one organization. Can I send and receive messages to and from people in all organizations?
Yes, but you can send messages only from your primary organization. To select a primary organization tap The Menu icon >
Manage Organization
.  Select the organization you want as your primary organization. On the organization details screen, tap the
Make this organization primary
 setting to the
On
 position.
I don't want all of my users to have to remember and input the organization code when registering to the mobile app. Is there an easier way for all of my users to register?
You can use a mapped domain, which maps the email domain to the organization code for the organization. This method is unavailable if you have users that log into multiple organizations with the same email address. Contact
BlackBerry AtHoc
 support to learn more.
For enterprise organization code, all users in the enterprise need to enter one organization code, instead of different organization codes depending on the organization the user is in.