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  2. BlackBerry AtHoc
  3. BlackBerry AtHoc Mobile App 4.12
  4. BlackBerry AtHoc Mobile Administrator Guide
  5. Configure the Mobile App device in BlackBerry AtHoc
  6. Configure the Mobile App gateway settings

Configure the Mobile App gateway settings

Configure the Mobile App gateway settings to deliver alerts to and receive alerts from the mobile device.
Contact the
BlackBerry AtHoc
 customer support for assistance in setting up the mobile app for
BlackBerry AtHoc
. Before you begin this process, you should also contact your system administrator to get the
NDS
 address used for the notification delivery server.
  1. In the navigation bar, click The Settings icon.
  2. In the
    Devices
     section, click
    Mobile App
    . The Mobile App gateway configuration screen opens with the default settings that are listed in the following table.
    Option
    Description
    Notification Delivery Server Settings
    Notification Delivery Server Address
    https://mobile.athoc.com
    Username
    Must be between 3 and 100 characters long
    Password
    Must be between 3 and 100 characters long
    Debug Trace
    Default:
     No
    Yes
    Avoid performance degradation by enabling debug tracing for the mobile delivery gateway only while actively debugging the mobile notifications for the Mobile application.
    Features
    Alerts
    Selected. Available for all users.
    Collaboration
    Selected. Available for all users and operators.
    Map
    Not selected. Available for all users.
    Alert Publishing
    Selected. Available for operators only.
    Advanced Features
    Selected. When selected, advanced features display. Select a distribution list to give access to advanced features to a group of users. Options include:
    • Emergencies
    • Check In/Check Out
    • Reports
    • Tracking: When this option is selected, the "Tracking Interval" option displays. Select a tracking interval.
    For more information about the advanced features, see Role-based permissions for the mobile app.
    My Profile Page
    Selected. Available for all users and operators. When this option is selected, the "Show Preferred language selection to support bilingual alerts" option displays. When this option is selected, the "Preferred Alert Language" option appears on the My Profile page on the mobile app.
    Settings
    Photo Quality
    Default:
     Low
    High
    Video Quality
    Default:
     Low
    High
    Emergency Contact Number
    Designate the emergency contact telephone number. If no phone number is entered in the field, the Mobile App will not have an emergency contact number button.
    Support Email Address
    athocsupport@blackberry.com
    Enable Mobile Analytics
    Collects mobile app usage analytics. No personal, private, or sensitive information is collected.
    Default:
     No
    Yes
    Enable Personal Alert Button
    Enables sending an emergency using a paired personal alert button. Emergencies must be enabled in Advanced Features.
    Default:
     Yes
    No
    Enable Jail-Break/Root Detection
    Enables the mobile app check if the device OS security has been compromised
    Default:
     Yes
    No
    Send Location with Response
    Sends user location information with alert or event responses.
    Default:
     Yes
    No
    User Choice
    Enables each mobile user to choose whether to send location information with alert or event responses.
    Default:
     No
    Yes
    This option is visible only when "Yes" is selected for Send Location with Response.
    You should use the default values to set up and configure the
    BlackBerry AtHoc
     mobile app.
  3. Click
    Copy Default Settings
    .
  4. In the
    Notification Delivery Server Address
     field, enter the NDS address you received from your system administrator.
    By default, the URL points to
    mobile.athoc.com
    .
  5. Add the user name and password provided by
    BlackBerry AtHoc
    .
  6. In the
    Features
     section, select the options that can be available to users when they are using their mobile device:
    • Alerts
      : Users can receive alerts.
    • Map
      : Operators can view alerts and users on the map.
    • Collaboration
      : Operators and users can participate in collaborations.
    • Alert Publishing
      : Operators can publish alerts.
    • Advanced Features
      : Advanced features available to a selected group of users. When you select this option, advanced features are displayed. Each mobile feature in the Advanced Features section includes its own menu to select a distribution list. To learn about the advanced features, see Role-based permissions for the mobile app.
  7. In the
    Settings
     section, select the photo and video quality.
  8. In the
    Emergency Contact Number
     field, enter the phone number of the operations center where emergencies are sent from mobile devices.
  9. In the
    Support Email Address
     field, enter an email address where logs are sent for error debugging.
  10. In the
    Enable Mobile Analytics
     section, select whether to enable the mobile app to collect usage analytics.
  11. In the
    Enable Personal Alert Button
     section, select whether to enable users to send an emergency duress message using a paired personal alert button.
  12. In the
    Enable Jail-Break/Root Detection
     section, select whether to enable the mobile app to check if the device OS security has been compromised.
  13. In the
    Send Location with Response
     section, select whether to send location information with alert or event responses. When
    No
     is selected, location information is prevented from being returned with alert or event responses even if mobile location services are active on the mobile device.
  14. In the
    User Choice
     section, select whether to enable mobile users to choose to send location information with alert or event responses. This option is only available when
    Yes
     is selected for the
    Send Location with Response
     option.
  15. Click
    Save
    .