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  1. BlackBerry Docs
  2. BlackBerry AtHoc
  3. 7.18
  4. Incoming Alerts in the Inbox
  5. Manage incoming alerts in the Inbox
  6. Forward an incoming alert

Forward an incoming alert

  1. In the navigation bar, click
    Alerts
     >
    Inbox
    .
  2. In the
    Inbox
    , locate the alert that you want to forward.
  3. Click anywhere in the alert row. The details of the alert appear in the right pane.
  4. Click
    Forward Alert
     at the top of the details section.
  5. Optionally, if attachments are included in the alert, the
    Select Attachments
     window opens. Select the attachments that you want to include in the forwarded alert and click
    Close
    .
    The Alert Details screen appears, displaying the title, message body, attachments, and the default response options for the alert.
  6. Optionally, in the
    Content
     section, modify the title and message body if necessary.
  7. Optionally, in the
    Attachments
     field, drag and drop or click
    Browse
     to include additional attachments.
  8. Optionally, add more response options if the current options do not include all of the possible responses that you want to make available to recipients. The maximum number of response options is nine.
  9. In the
    Target Users
     section, select the people and organizations to forward the alert to.
  10. In the
    Target Users
     section, click
    Select Personal Devices
     and select the check box beside each personal device you want to include.
  11. Click
    Review and Publish
    .
  12. On the
    Review and Publish
     screen, review the content of the alert.
  13. Optionally, click
    Preview and Publish
     to preview how the forwarded alert will appear to end users.
  14. Click
    Publish
    .
For an alert triggered due to a connect rule based on a selected condition, the severity and type values are retained from the original alert. The application overwrites the severity and type values selected in the alert template with the values from the alert forwarded from the Inbox.