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  3. 7.15
  4. BlackBerry AtHoc Release Notes 7.15 (OnPrem)
  5. What's new in BlackBerry AtHoc 7.15 (OnPrem)
  6. Self Service

Self Service

  • Default view
    : The Acknowledge button on the Self Service disclaimer page is always displayed, regardless of the default view set on the user's device.
  • Display mobile devices in user profiles
    : Mobile devices are displayed in the AtHoc Apps section of user profiles in Self Service. Unused mobile devices can be removed. For more information, see "Delete unused mobile devices from your profile" in the .
  • Multilingual support
    : Self Service was updated to display all out-of-the-box system attributes in the language selected by the user. In addition, any custom attributes that have translations provided for them in the
    BlackBerry AtHoc
     management system are displayed in the language selected by the user.
  • Option to hide Organization Subscription and User Move
    : Administrators can hide the "Move to organization" and "Organization subscription" options for users in Self Service. These options can be selected in Settings > General Settings in the
    BlackBerry AtHoc
     management system. For more information, see "Enable user move" and "Select organizations for subscription" in the
    BlackBerry AtHoc
     System Administrator Configuration Guide
    .
  • Self registration
    : Administrators can select the fields that appear on the registration screen for users to self register in Self Service. Up to 10 attributes and personal devices can be selected for inclusion on the self registration screen. Administrators can select that an email device be used as the username. Administrators can configure whether users must enter an email when they register for Self Service. For more information, see "Self Service" in the
    BlackBerry AtHoc
     Manage Users Guide
    .
  • Self registration improvements
    : End users may leave the Self Service registration process after they have completed the first screen, believing the registration is complete. They must proceed to the second screen in Self Service to complete the registration process. The following improvements were made to encourage users to complete the full Self Service registration process:
    • On the registration form, the "Register" button was changed to "Continue."
    • The Password Rules were removed from the registration page. They are displayed as a tool tip instead.
    • The AtHocIWSAlerts system name was removed from the registration page.
    • The
      BlackBerry AtHoc
       text and logo were removed from the bottom of the registration page.
    • In Self Service, the "Cancel" button was removed.
    • In Self Service, the "Save" button was renamed to "Submit."
    For more information, see "Register for Self Service" in the
    BlackBerry AtHoc
     Self Service User Guide
    .
  • Session timeout
    : The Self Service session timeout was increased from 15 to 30 minutes.
  • Support for French locale
    : Users with a French OS and locale now land on the French Self Service.
  • 508 compliance improvements
    : The following 508 compliance improvements were made:
    • Insufficient color contrast was improved.
    • The calendar and the date fields within the calendar can now be accessed by keyboard navigation.
    • In the Inbox, in the Advanced Search:
      • The Alert Type field name is read out by screen readers as "Select Alert types."
      • The Sent field is read out by screen readers as "Sent from. Enter date in mm/dd/yyyy format."
    • Screen resize up to 200% is supported.
    • Keyboard navigation is fully readable by screen readers.
    • Keyboard and mouse navigation to non-actionable labels was added.
    • Non-text content can be read by screen readers.