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  3. 7.15
  4. BlackBerry AtHoc Release Notes 7.15 (OnPrem)
  5. What's new in BlackBerry AtHoc 7.15 (OnPrem)
  6. Desktop app

Desktop app

Desktop app 7.3 (Windows)

  • Branding updates
    : The following BlackBerry branding updates were made for the desktop app:
    • The desktop app is installed in the "BlackBerry" folder.
    • The Windows Start menu displays the desktop app as "
      BlackBerry AtHoc
       Desktop Notifier."
    • In C:\Program files\, the folder name is "
      BlackBerry AtHoc
       Desktop Notifier."
    • In C:\ProgramData\, the folder name is "
      BlackBerry AtHoc
       Desktop Notifier."
    • In Add/Remove Programs, the publisher is "BlackBerry."
    • When the desktop app is not connected, when hovering-over the icon, "
      BlackBerry AtHoc
       Desktop Notifier" is displayed.
    • When the desktop app is connected, when hovering-over the icon, "
      BlackBerry AtHoc
       Desktop Notifier -
      organization-name
      " is displayed.
  • Failover improvement
    : The desktop app was updated so that failover URL values are returned to the desktop client as part of GetUpdate. Previously, updated failover URL values were downloaded to the client as part of the base URL call. If an operator updated the failover URL, the change was not downloaded to the client until a client machine was restarted, went offline and then back online, or a session became invalid.
  • Multiple browser sessions
    : The desktop app no longer launches a new browser window in incognito mode. When multiple desktop app editions are running on the same computer, you must close the browser window for one edition before you can launch a browser window with a different desktop app edition.
  • Self Service menu items
    : A new "Access My Profile" menu item was added. This menu item opens the My Profile page in Self Service in read-only mode. The "Access My Profile" menu item appears in the system tray by default.
  • 508 compliance
    : The About menu option screen was updated to improve screen reader capabilities on the About and System Information tabs.

Desktop app 7.2 (Windows)

  • Support for multiple certificates
    : Support was added for multiple certificates for CAC authentication. This enables users in multiple-user environments to authenticate on a shared computer.
  • Support for multiple desktop client editions
    : Support was added for multiple client editions on the same computer.  When requesting a new desktop app, there are now multiple editions available for
    BlackBerry AtHoc
     and
    BlackBerry Alert
    . Multiple editions can run on the same computer and can point to different organizations on the same 
    BlackBerry AtHoc
     system or on different systems. Multiple instances of the same edition on the same computer are not supported.
    The following client editions are available:
    • BlackBerry Alert
      : 0_BlackBerryAlert
    • BlackBerry AtHoc
      : 1_BlackBerryAtHoc
    • BlackBerry AtHoc
       Alt: 2_BlackBerryAtHocAlt
    • BlackBerry AtHoc
       Aux: 3_BlackBerryAtHocAux

Desktop app 2.4.1 (Mac)

  • Packaging utility update
    : The packaging utility for the Mac desktop client was updated to support Mac OS (Apple Silicon) and the latest macOS releases including macOS 12 Monterey, macOS 11 Big Sur, and macOS 10.15 Catalina.

Desktop app 2.4 (Mac)

  • Safari permissions
    : Safari no longer requests permission to access web pages when the URLs are launched from the desktop app menu.

Desktop app 7.1 (Windows)

  • Internet Explorer dependency removed
    : The desktop app 7.1 for Windows is no longer restricted to using only Internet Explorer and can now also be used with Chrome, Microsoft Edge, and Firefox. The desktop app now uses the user-defined system default browser when:
    • Self Service or any other URL is launched from the desktop app menu.
    • A desktop alert is delivered to a browser. Deep links in a desktop alert to Self Service or to the live map also open in the user's system default browser.

Desktop app 7.0 (Windows)

  • New desktop app 7.0 version
    : Desktop app version 7.0 is a new desktop app, not an update to the 6.2.x.X desktop app.
  • Registration process
    : After installing the Windows desktop app, if the Defer to Self Service authentication method is configured, users are redirected to Self Service to generate a registration code to complete the registration process and connect. For more information, see "Register the desktop app (Windows only)" in the
    BlackBerry AtHoc
     Desktop App User Guide
    .
  • Desktop app system tray
    : For new desktop app deployments, the
    BlackBerry AtHoc
     Management System menu item in the desktop app system tray menu is no longer included by default. Enterprise Administrators and Organization Administrators can add the
    BlackBerry AtHoc
     Management System menu item in the System Tray Menu XML. If the menu item is added, all operators connected to the desktop app will see the menu item after the next get update (GU) call.
    For existing desktop app deployments, the
    BlackBerry AtHoc
     Management System menu item will be removed from the desktop system tray menu when:
    • An Enterprise Administrator or Organization Administrator makes any update to the system tray menu XML.
    • The desktop app gateway is saved.
    • The desktop app completes a GU call to retrieve new System Tray Menu XML for the organization.
    Only users with operator permissions will see the
    BlackBerry AtHoc
     Management System menu item.
  • Localization
    : The About screen and its tabs are fully localized.
  • C++ client migrated to C#
    : The desktop client was updated from using C++ technology to using the C# language. This update enables support for .net framework 4.5 and later releases and simplifies creating the desktop client MSI.
  • Client config and CSI service
    : The desktop client configuration and CSI services were updated to use asp.net core.
  • 508 compliance
    : 508 compliance improvements were made in the following areas:
    • Screen readers (for delivered alert content, response options, and desktop app contents)
    • Color contrast ratio
    • Mouse navigation
    • Keyboard navigation

Desktop app 2.3 (Mac)

  • Source code and build modifications
    : The
    BlackBerry AtHoc
     desktop app was updated to use a different source code management system and to support updated branding.

Desktop app 2.2 (Mac)

  • Smart card authentication
    : The following changes were made to address smart card authentication issues with macOS:
    • The
      BlackBerry AtHoc
       desktop app supports external PIV/CAC cards to connect users to the
      BlackBerry AtHoc
       management system. The desktop app can now read and use the certificates in a physical PIV/CAC card to obtain user information and use that information to authenticate with
      BlackBerry AtHoc
      . When the authentication type is set to Smart Card Authentication, user certificates do not need to be available in the macOS device keychain. The desktop app can read the certificates when a PIV/CAC card is inserted in a physical laptop.
    • The  desktop app can now read certificates without a private key installed in the keychain for smart card authentication.

Desktop app 2.1 (Mac)

  • Section 508 compliance
    : The following section 508 compliance improvements were made:
    • Keyboard navigation
    • Color contrast
    • Screen reader capabilities

Desktop App 2.0 (Mac)

  • Apple Notarization
    : Support for the Apple Notarization service was added. The Apple notarization service automatically scans the desktop software for malicious content or components.
  • macOS Catalina
    : Support for macOS 10.15 Catalina was added.