Mobile app

Mobile app registration

: Users can now register to use the

BlackBerry AtHoc

mobile app without having an existing user account in

BlackBerry AtHoc

. End users can register by providing only their email address. If the user account exists, the mobile app registration is complete. If no user account exists, one is created automatically using the provided email address as the username. If the "Email - Work" device is enabled on the organization, the user's email address is populated in their user profile as the "Email - Work" device. If the "Email - Work" device is not enabled in the organization, any enabled email device is used.

Registration flow improvements

:

When a System Administrator has configured an organization to allow users to modify their user profiles via the mobile app, when a new user successfully registers, they are directed to the My Profile page so they can update their user profile immediately. The email address used during registration is populated in the user's profile automatically.
When a user enters their email address to register the mobile app,
BlackBerry AtHoc
checks for a mapped domain for the entered email. If one is found, the user can complete the registration without entering an organization code. If the entered email address does not match a mapped domain, the user is presented with a screen to enter their organization code.
When a user enters their email address to register the mobile app,
BlackBerry AtHoc
checks whether a user account already exists for the user. If no account is found, one is created automatically.
When a user updates their user profile on the mobile app and taps to save the changes, a "Changes have been saved" pop-up is displayed. Users can click OK on the pop-up to go to the Inbox.

Show Preferred Language

: The My Profile page was updated to include a Show Preferred Language option. Users can choose from these supported languages:

English (US)
English (UK)
Español
Español (Latinoamérica)
Français
Français (Canada)
Deutsch (German)
Italiano (Italian)
Nederlands (Dutch)

Deprecated Mobile App versions

: The following mobile app versions are deprecated: 3.5.x, 4.0, and 4.1.x.

OS support updates

:

Support was added for iOS 15.
Support was added for Android OS 12.
Apple iOS 13 and iOS 12 are no longer supported.
Android OS versions 8.0.x, 7.0.x and 7.1.x are no longer supported.

Supported Android OS versions

: Android OS versions 7.0.x and 7.1.x are no longer supported.

Supported iOS versions

: Apple iOS 12 is no longer supported.

Support for Samsung Knox Devices

: The Samsung Knox Galaxy XCover 5 device has an XCover (push-to-talk or PTT) key that can be mapped to perform a check-in or check-out on the BlackBerry AtHoc mobile app. Samsung Knox Galaxy XCover Pro devices also have a Top (emergency) key that can be mapped to send an emergency from the

BlackBerry AtHoc

mobile app. For unmanaged devices, end users can map the XCover and Top keys in the Advanced settings on their Samsung Knox  devices. For managed devices, mobile administrators can map the XCover and Top keys using BlackBerry UEM or the Samsung Knox Manage Admin Portal and push them out to their users' managed devices. For more information, see "Configure hardware key mapping for Samsung Knox devices" in the

BlackBerry AtHoc

Mobile App Administrator Guide

.

Critical alert notification support for iOS

: For iPhone 12 and above, users now receive consistent critical alert notifications. The

BlackBerry AtHoc

mobile app now always plays a sound for high severity alerts. Previously, the iPhone 12 did not play a sound for high severity alerts when it was set to Do Not Disturb or was muted or the mobile app was not running in the background.

Email verification

: During the registration process, when a user submits their email address, the mobile app displays a screen informing them that a confirmation email was sent. The confirmation screen presents a countdown timer while the mobile app checks the status of the email verification.

Admin log update

: The

BlackBerry AtHoc

mobile app admin log was updated to capture delays in sending out push notifications.

Organization subscription

: Mobile app users can subscribe to organizations from the mobile app. A new Subscriptions screen was added.  To display the Subscriptions page, administrators must enable the My Profile Page setting in the Advanced Features settings for the mobile app. For more information, see "Enable organization subscription" in the

BlackBerry AtHoc

Mobile App Administrator Guide

and "Subscribe to organizations" in the

BlackBerry AtHoc

Mobile App User Guide

.

My Profile screen

: A new My Profile screen was added to the mobile app menu. The My Profile page enables end users to edit their user profile. For more information, see "Update your user profile" and "Subscribe to organizations" in the 

BlackBerry AtHoc

Mobile App User Guide

. To display the My Profile screen, administrators must enable the My Profile Page setting in the Advanced Features settings for the mobile app. For more information, see "Role-based permissions for the mobile app" section in the

BlackBerry AtHoc

Mobile App Administrator Guide

.

My Profile error messages

: The following error messages were added when saving user profile details:

Error code	Error message
INVVAL1281	Invalid payload.
INVVAL1282	Invalid phone number.

Analytics for My Profile screen

:

BlackBerry AtHoc

collects data for analytics when a user accesses the My Profile screen, makes updates to their profile, or subscribes to or unsubscribes from an organization from the My Profile screen.

Alert template screen

: The template list and details screens were improved. The Edit icon in each template section was moved to prevent users from tapping the Publish button when attempting to edit the template. When a template title in the templates list is truncated, users can long press (Android) or 3D touch (iOS) to view the complete template title in a message box.

Branded logo on splash screen

: When the mobile app starts, it displays the

BlackBerry AtHoc

logo and then displays the logo for the latest connected organization on the splash screen. If the user disconnects from an organization and starts the mobile app, only the

BlackBerry AtHoc

logo is displayed on the splash screen.

Menu screen

: A larger logo for the connected organization is displayed on the Menu screen.

Smart card authentication with a derived credential

: Smart card authentication is now supported on the

BlackBerry AtHoc

mobile app. Smart card users can derive their authentication credentials from a certificate stored on the smart card to authenticate themselves while accessing privileged features like publishing alerts. For more information, see "Enable smart card authentication for the mobile app" in the

BlackBerry AtHoc

Smart Card Authentication Configuration Guide

.

Mobile app badge counter improvement

: When a user receives a push notification on the mobile app, the badge counter now displays only the number of unread or new collaboration and alert messages.

Biometric authentication

: The mobile app now supports the use of Touch ID and Face ID to authenticate operator access to publish alerts and access the alert reporting summary. For more information, see "Enable or disable biometric authentication" in the

BlackBerry AtHoc Mobile App User Guide

.

Scheduled Location Access

: Operators can actively track a group of users for a selected interval. Scheduled location access enables operators to more accurately track where mobile personnel are without relying on end users to perform manual check-ins from the mobile app. When scheduled location access is enabled, users receive an alert on the mobile app that location access has started. For more information, see "Configure scheduled location access" in the

BlackBerry AtHoc

Mobile Administrator Guide

.

OS support

: Android 6 and iOS 11 are no longer supported.

SSA Maps removed

: The Shared Situation Awareness (SSA) map is no longer supported. The Map option was removed from the menu.

Alert Responses

: The ability to view user details for alert responses on the mobile app was added.

Collaborate

: The mobile app integrates with the Situation Response Collaborate feature to enable users to send and receive messages.

New Logout option

: A new Logout option was added to the Mobile App menu.

User Device Identifier (UDID)

: The User Device Identifier for end users is displayed in the mobile app.