External event management

BlackBerry AtHoc

helps emergency managers stay aware of external events that impact their organization and employees with the BlackBerry Feed Service (BFS.) An organization can specify a geolocation of interest and request to start receiving alert notifications in their alert inbox.

BlackBerry AtHoc

also provides an out of the box External Feeds Template that an Organization Administrator can configure to receive alert notifications in parallel to the inbox alert. As part of the inbox alert experience,

BlackBerry AtHoc

provides impacted geolocation view and users count in that location. For more information, see "View external events in the inbox" in the

BlackBerry AtHoc

Manage Incoming Alerts from the Inbox User Guide

.

System Administrators can now enable the External Events feature in

Settings

>

Feature Enablement

. When external events are enabled, Organization Administrators can select the locations and types of external events they want to monitor in

Settings

>

External Events

. External events that impact the selected locations appear in the Organization Administrator's Inbox in the management system. Organization Administrators can select administrators to receive alerts about the external events that appear in the Inbox. These alerts can be received on SMS, email, and the mobile app. Only one alert will be sent for each event type every 24 or 48 hours. For more information, see "External Events" in the

BlackBerry AtHoc

System Administrator Configuration Guide

.