Management system

Alert and event response tracking threshold

: The thresholds for response update tracking for alerts and accountability events were updated:

First 10 minutes: Every 30 seconds
Next 50 minutes: Every 60 seconds
After 1 hour to end of alert: Every 5 minutes

Alert folder restrictions

: Alert folders with restrictions can no longer be seen by users in organizations that should not have access to those folders.

Apple push notification

:

BlackBerry AtHoc

supports the Apple push notification. The legacy API is deprecated.

ATI Key

: An issue was corrected where if a user with an ATI-configured IIM and giant voice system attempted to publish an alert by using the KEY selection and did not select a target (pole, zone, group of poles, or all poles), no warning was displayed and the alert appeared to be sent. However, because no target was selected, the giant voice controller discarded the alert. Now,

BlackBerry AtHoc

does not allow an ATI alert to go to the Ready to Publish state until an endpoint target is selected.

Attachments

: Support for the following new file types as attachments was added: .html, .kml, and .xml.

Bilingual alerts

: Operators can now send an alert in two languages. End users can select their preferred language through Self Service or the mobile app. For more information, see "Add a bilingual alert" in the

BlackBerry AtHoc

Create and Publish Alerts User Guide

. The Bilingual Alerts feature does not support the following types of alerts:

Character count in SMS device Custom Text

: The character count was updated to 1250 characters in the Custom Text field in the Personal Devices Options for Text Messaging devices.

Clear Last Known Location

: A

Clear

button was added to user profiles in Self Service and in the

BlackBerry AtHoc

management system that deletes the user's last known location.

Device delivery preference

: When sending an alert, operators can select a device delivery preference of System defined, Organization defined, or User-preferred. When System defined is selected, the alert is sent to all targeted devices simultaneously. When Organization defined is selected, the operator-defined device sequence and interval are used. Selecting the Organization defined device delivery preference prevents end users from simultaneously receiving the same alert on multiple devices. When the device delivery preference is user-preferred, the user-defined sequence, configured in either the BlackBerry AtHoc management system or in Self Service, is applied. End users targeted in the alert receive the alert on their enabled devices in the specified sequence. Once a user responds to the alert on one device, they do not receive the alert on any additional enabled devices. For more information about configuring the Organization defined device delivery preference and interval, see "Set device delivery priority" in the

BlackBerry AtHoc

System Administration Configuration Guide

. For more information about selecting the device delivery preference when sending an alert, see "Select the device delivery preference" in the

BlackBerry AtHoc

Create and Publish Alerts User Guide

.

Delivery locales

: The following delivery locales were added or modified: Korean, Russian, Chinese, Swedish, Greek, Polish, Portuguese, Dutch, and Turkish. For more information, see "Supported delivery locales" in the

BlackBerry AtHoc

Localization Guide

.

Export alerts from the Inbox

:

BlackBerry AtHoc

operators and administrators can export alerts and events from their Inbox to a .csv file. When exporting an alert from the Inbox to a .csv file, the alert description is included in a "Message" column. For more information, see "Export alerts from the Inbox" in the

BlackBerry AtHoc

Manage Alerts from the Inbox User Guide

.

Export check-in and check-out details from the Inbox

: Operators can export check-in and check-out events from the Inbox to a .csv file. A new "Export to CSV" button was added to the Search field. For more information, see "Export alerts from the Inbox" in the

BlackBerry AtHoc

Manage Incoming Alerts from the Inbox User Guide

.

Geofence targeting

: Geofence targeting enables operators to target users who are part of a defined geo perimeter on the map. When geofence targeting is enabled, BlackBerry AtHoc looks for updates made to users' locations that match the geo perimeter selected in the alert.

BlackBerry AtHoc

sends an alert to users who are added to the targeted users for the alert. For more information, see "Publish a geofence alert" in the

BlackBerry AtHoc Create and Publish Alerts

guide.

Google phone library

: The Google phone library was updated to version 8.12.38.

Increased attachment size

: The maximum size for attachments in events and alerts was increased from 1 to 5 MB.

Localized characters

: Localized characters that contain diacritic marks such as à, é, ñ, ü, or å are now displayed correctly in attributes, template content, and system tray menu items.

Location services

: If a valid location cannot be determined during a check-in, check-out, emergency, report, or other location service, "Location Not Available" is displayed instead of "lat/long (0,0)."

Message termination

: The

BlackBerry AtHoc

management system performs message termination on telephony devices for users with multiple targeted devices. When a targeted user for an alert has multiple devices in the system, and responds on one device, for example email, the user does not receive duplicate alerts on their targeted phone. Message termination is performed only on

BlackBerry AtHoc

hosted telephony. It is not performed on NDMS telephony. Message termination is enabled by default.

Prerecorded audio limit

: The time limit for pre-recorded audio in alerts was increased to 2 minutes.

Redundant message stop

: When device delivery preference is enabled, and Operator defined or Organization defined device delivery preference is selected,

BlackBerry AtHoc

performs redundant message stop. Redundant message stop prevents users from receiving alerts on lower-priority devices after they have responded to the alert from a higher priority device. For more information, See "Redundant message stop" in the

BlackBerry AtHoc

Create and Publish Alerts User Guide

.

Reset button

: A Reset button was added to new alert templates. On enterprise organizations, Enterprise Administrators, Organization Administrators, and System Administrators can use the reset functionality on the alert template to synchronize the Content section template settings to the out of the box default settings. On suborganizations, the reset functionality synchronizes the Content section template settings to the enterprise organization settings.

Scheduled location access

: Operators can actively track a group of users for a selected interval. Scheduled location access enables operators to more accurately track where mobile personnel are without relying on end users to perform manual check-ins from the mobile app. For more information, see "Configure scheduled location access" in the

BlackBerry AtHoc

Manage Incoming Alerts from the Inbox User Guide

.

Test alerts

: The

Test

button is now available to all operators who have publishing permissions on an organization, including operators who are granted permissions from the External Operator Permissions screen. Previously, operators could only send test alerts on their home organization. For more information, see "Test an alert" in the

BlackBerry AtHoc

Create and Publish Alerts User Guide

.

User-preferred device delivery preference

: Support for user-preferred device delivery preference was added. When the device delivery preference is user-preferred, the user defined sequence, configured in either the

BlackBerry AtHoc

management system or in Self Service, is applied. End users targeted in the alert receive the alert on their enabled devices in the specified sequence. Once a user responds to the alert on one device, they do not receive the alert on any additional enabled devices. For more information see "Select the device delivery preference" in the

BlackBerry AtHoc

Create and Publish Alerts User Guide

.

View all sent alerts from an enterprise organization

: Enterprise Administrators can view sent alerts from their suborganizations on the Sent Alerts screen when logged in to the enterprise organization. When an Enterprise Administrator is logged in to the enterprise organization and exports alerts from the Sent Alerts page, sent alerts from their suborganizations are included in the export. A new "Organization" drop-down menu was added to the search options on the Sent Alerts page. Enterprise Administrators and System Administrators can search by organization from the enterprise organization. The default value is "All Organizations." When an Enterprise Administrator publishes an alert from the enterprise organization that was published originally at the suborganization level and that alert includes a fill count, the following error message is displayed: "This feature is disabled because the attribute specified for Fill Count and Escalation from the original organization is not available here."

Weather alert rule

: The Message Type "Update" was added to weather alert rule conditions.

BlackBerry AtHoc

provisioning application settings

: Application settings were moved from web.config to a table in the database. This enables

BlackBerry AtHoc

to be upgraded without the need to update the web.config file.

Caller ID Field

: The Caller ID field limit was increased to 15 digits. Access the Caller ID field in Settings > General Settings > Customization > Phone Call Setting.

Email format

: The maximum number of allowed characters in the TLD section of an email address was increased from 9 to 15 characters.

Device manager

: The user interface for the device manager and device details pages was improved. The device manager page displays separate tabs for personal and mass devices. Devices on the device manager page can now be easily searched for, reordered, and edited. The number of users impacted by enabling or disabling a device is displayed. The process for adding a delivery gateway on device details pages was simplified.

Mobile Alert Settings page

: The Mobile Alert Settings page was updated to include a new tab for scheduled location access. For more information, see "Configure mobile alert settings" in the

BlackBerry AtHoc

Manage Incoming Alerts from the Inbox User Guide

.

Mobile App gateway

: An option was added to the Mobile App gateway settings page to enable or disable showing the preferred language option in users' My Profile pages. The preferred locale option supports bilingual alerts. For more information, see "Configure the mobile app gateway settings" in the

BlackBerry AtHoc

Mobile App Administrator Guide

.

Operator audit trail message

: The entry in the operator audit trail when a mobile user connects was improved. The "Additional Info" column now displays the following message: "Username (

userID

) connected using AtHoc Mobile app."

Operator import error message

: The error message that is displayed when double quotation marks ("") are missing in the userbase conditions during an operator import was updated for clarity.

Organization code

: The organization code in General Settings is auto-generated from the organization name with spaces replaced with hyphens. This field can be edited. The organization code is used in the URLs used to access Self Service and Single Sign-On. This field is mandatory.

Organization Code field

: Only System Administrators can edit the Organization Code field in General Settings. Previously, Enterprise Administrators and Organization Administrators could also edit this field.

Organization code replaces organization ID

: The organization ID is no longer used in Self Service and Single Sign-On URLs. The organization code is used instead.

Password reset link expiration timeout

: The reset password link provided in email as part of the forgot password flow is valid for 15 minutes by default. This value can now be adjusted by a System Administrator in the database. Previously, the timeout value was always 15 minutes.

Phone number validation for Ivory Coast

: Validation for phone numbers for the Ivory Coast were updated to accommodate a change in phone numbers from 8 to 10 digits.

Prevent end users from editing System Setup attributes

: Operators can restrict end users from editing the following system setup attributes: Username, First Name, Last Name, Mapping Id, and Display Name. For more information, see "Prevent users from editing System Setup attributes" in the

BlackBerry AtHoc

Manage Users Guide

.

URL referrer whitelisting

: System Administrators can now add URLs for external domains or websites to enable users to access the

BlackBerry AtHoc

management system and Self Service from them. URLs must be in the HTTPS format. Separate URLs by commas, not spaces. The maximum number of characters allowed is 2000. For more information, see "URL Referrer Whitelisting" in the

BlackBerry AtHoc

System Administrator Configuration Guide

.

User Details pop-up

: The User Details - Popup View settings screen was improved to enable operators to easily define which attributes, devices, and groups are displayed on the user details pop-up. The User Details - Popup View can be configured in Settings > General Settings > Layouts. The user details pop-up can be viewed when targeting users in alerts and events, and on the map.

Display

: By default, only enabled users are displayed when selecting members for a distribution list. Previously, all enabled and disabled users were displayed by default. When an operator’s access to manage and/or publish distribution lists is restricted, the operator export displays the lists to which the operator has been restricted. If Restricted is selected under Publish or Manage, but no distribution lists are selected as the restricted values, then the value “Restricted” is displayed in the export. Previously, if no lists had been selected, the export displayed a blank field.

Export members of distribution lists

: End Users Managers can export the members of static and dynamic distribution lists. For more information, see the

BlackBerry AtHoc

Manage Distribution Lists Guide

.

Organizational hierarchy import and export

: The ability to create a new organizational hierarchy or export an existing one using an import .csv file was added. For more information, see "Import an organizational hierarchy" and "Export an organizational hierarchy" in the

BlackBerry AtHoc

Manage Users Guide

.

Organization subscription

:

Operators can configure the organization subscriptions for their users in advance.
A mandatory Start Date field was added to the Subscribe Organization screen.
The number of organizations a user can be subscribed to was increased from 3 to 10.
If an operator subscribes a user to an organization and that organization is not enabled for subscription on that user's organization, the subscription is displayed on the user's profile in read-only mode in Self Service.
The names of subscribed organizations are now displayed fully in the Organization Subscriptions section in user profiles.

Alert Publisher and Advanced Alert Manager

: The Alert Publisher and Advanced Alert Manager roles were updated to provide the correct permissions. Previously, the Alert Publisher role provided too many permissions, and the Advanced Alert Manager role provided too few. The Advanced Alert Publisher and Alert Manager roles were added. For more information, see the

BlackBerry AtHoc

Operator Roles and Permissions Matrix

.

Operator permission revocation

: The ability to select specific roles when automatically revoking operator permissions was added. For more information, see "Revoke operator permissions" in the

BlackBerry AtHoc

System Administrator Configuration Guide

.

Operator permission revocation in operator audit trail

: Operators whose permissions were revoked are displayed in the operator audit trail by username. The operator permissions that were revoked are displayed beside each operator. Previously, only the user ID was displayed.

Operator roles and permissions

: Operators cannot update their own roles and permissions. Administrators cannot assign or revoke permissions for a higher-level role than their role. For example, an Organization Administrator can grant Organization Administrator permissions to another operator, but cannot grant Enterprise Administrator permissions. For more information, see "

BlackBerry AtHoc

roles" in the

BlackBerry AtHoc

Manage Operators and Administrators Guide

.

Permission revocation

: The permission revocation job was improved by accounting for the creation date of the permission. This prevents an operator's permissions from being revoked before they can log in to the system. If the operator does not have a last login date, the revocation job uses the date that the operator's permissions were granted on to calculate the revocation date. For more information, see "Revoke operator permissions automatically" in the

BlackBerry AtHoc Manage Operators and Administrators Guide

.

Report Manager

: Operators with the Report Manager role can no longer access the operator audit trail.

Role definitions in user interface

: A link to the

BlackBerry AtHoc

Operator Roles and Permissions Matrix

was added to the Operator Permissions screen.

SDK User

: The SDK User role is no longer required for API-based user syncs. Operators instead need to have the required operator roles assigned to them in the

BlackBerry AtHoc

management system. For more information, see the

BlackBerry AtHoc Roles and Permissions Matrix.

Show roles based on enabled features in the organization

: Roles associated with specific features in

BlackBerry AtHoc

are visible only when that feature is enabled for an organization when targeting users by role in alerts, creating distribution lists, and granting operator permissions. For more information, see "

BlackBerry AtHoc

roles" in the

BlackBerry AtHoc

Manage Operators and Administrators Guide

.

Updated login error messages

: When an operator whose account has been disabled, deleted, locked, or has revoked permissions attempts to log in to the

BlackBerry AtHoc

management system, an error message is displayed. These error messages were updated for clarity. The updated error messages are logged in the operator audit trail.

Userbase restriction import

: The OR operator is now supported when importing userbase restrictions for an operator.

Picklist smart search

: Smart search, where search results are presented as you type characters into a picklist search box, was added for searches in these areas:

User manager
Disabling or deleting users
Setting advanced criteria for alert publishing and targeting
Creating distribution lists
Setting operator restrictions
Selecting attribute values when editing a user profile in Self Service or in the user manager
Selecting organizations for user move in Self Service or in the user manager
Selecting organizations for organization subscription in Self Service or in the user manager

Support for AND and OR operators in advanced queries

: The AND and OR operators are now supported in the following areas that have an advanced query:

Alert targeting
Event targeting
User manager advanced search
Accountability events summary
Static distribution list advanced search
Dynamic distribution list advanced search
Automatic deletion and disabling of users by advanced query

User search

: The basic search engine was updated to support using quotes (" " ) to search for an exact string. For more information, see "Search engine overview" in the

BlackBerry AtHoc

Manage Users Guide

.

Address display

: User addresses are displayed as physical addresses instead of latitude/longitude values in user detail pop-ups.

Bulk user update

: Concurrent calls for bulk update or creation of users are now handled properly.

CSV import

: Leading and trailing spaces in usernames are removed during a CSV user import. If a space if found in the middle of a username, an error is displayed.

Forgot password

: When a user clicks the reset password link in an email or SMS message, they must then enter their username on the Create/Reset Password screen.

Identify and delete unused mobile devices

: Operators and end users can view their mobile devices in the AtHoc Apps section of their user profile in the

BlackBerry AtHoc

management system or Self Service. Mobile devices are listed by recognizable names. Previously, mobile devices were identified only by UDID. Users can more easily identify and delete their unused devices. For more information, see "Delete unused mobile devices from your profile" in the

BlackBerry AtHoc

Self Service User Guide

.

Operator import and export

: Enterprise Administrators can now import and export operators across all suborganizations from the enterprise organization. Include an Organization column in an operator import .csv file to import operators to different suborganizations across the enterprise organization. For more information, see "Importing and exporting operators" in the

BlackBerry AtHoc

Manage Operators and Administrators Guide

.

Purged users

: Details about purged users are now removed from historical reports and from the operator audit trail. Deleted users are purged once a day by default. Purging deleted users ensures that the userbase is kept current and database performance is maximized. Do not disable purging deleted users unless your organization has a data retention requirement. You can change the purge interval. For more information, see "Purge deleted users" in the

BlackBerry AtHoc

Manage Users Guide

.

Satellite phone provider support

:

BlackBerry AtHoc

now supports satellite phone prefixes in user profiles. Satellite providers are listed in the country list with a generic satellite phone icon. The satellite network is identified by its prefix. Satellite phone numbers are supported in all user sync scenarios, including from the user manager, Self Service, .csv import, User Sync Client, and API.

SMS support for Forgot Password and Forgot Username flows

: Users can choose to receive either an SMS message or email when resetting a forgotten password or username from Self Service or from the

BlackBerry AtHoc

management system.

User import

: When a user import includes location attributes, a partially processed count is displayed, regardless of whether the "Partial user import" option is enabled.

User move reporting

: Reporting was improved for user moves done by operators or users. User move information including the date the user was moved, who moved the user, and what organization the user was moved from are included in the User Activity section of user profiles. User move information is also displayed in the operator audit trail.

Map improvements

: The following improvements were made to the live and publisher maps:

The default map displayed in the Recently Received Alerts section on the
BlackBerry AtHoc
home page can now be configured in Settings > Basic > Map Settings.
User information is displayed in a redesigned pop-up window. A user's last known location and distribution list memberships are displayed. Additional user attributes, groups, and devices may also be displayed. The information displayed in the user details pop-up can be configured in Settings > General Settings > Layouts > User Details - Popup View.
Incoming mobile alerts are displayed with the relevant icons on the map. Map icons can be configured in Settings > Basic > Map Settings.
A user's last known location is displayed as a physical address and includes a timestamp.
On the publisher map, the list of targeted users or organizations can be exported to a .pdf or .csv file.
Proper Report, Check-in, and Emergency icons are now displayed on the mini map on the
BlackBerry AtHoc
home page and in the Inbox.

Navigation bar changes

: New menu items were added for Plan and Collaborate. Organization information was updated to be more concise.

Alternative authentication method

: When SSO authentication is selected as the authentication method for Self Service, username/password can be selected as an alternative authentication method. For more information, see "Enable single sign-on for Self Service" in the

BlackBerry AtHoc

Single Sign-On Administrator Guide

.

Certificates

: Operators can upload Identity Provider (IDP) and Service Provider (SP) certificates from the

BlackBerry AtHoc

management system. Administrators can choose to use a BlackBerry-signed service provider certificate or upload and maintain their own custom certificate. For more information, see "Configure Identity Provider settings" and "Configure Service Provider settings" in the

BlackBerry AtHoc

Single Sign-On Administrator Guide

.

Logout service

: In the SSO Service Provider settings, the Logout Service URL was renamed to "Custom Logout URL." The new Logout Service URL is read-only and is pre-populated with the URL of the service provider's endpoint that receives SAML log out messages. For more information, see "Configure Service Provider settings" in the

BlackBerry AtHoc

Single Sign-On Administrator Guide

.

IPAWS WEA error codes

: Support was added for the following IPAWS WEA error codes:

Common name/delivery state	Status code	Delivery status code	Request type
message-not-disseminated-as-NWEM	5401	DLV-CAP-ERR-5401	MESSAGE ERROR
eventCode-valueName-does-not-contain-SAME-code	5428	DLV-CAP-ERR-5428	MESSAGE ERROR
message-not-disseminated-as-EAS	5501	DLV-CAP-ERR-5501	MESSAGE ERROR
message-not-disseminated-as-CMAS	5601	DLV-CAP-ERR-5601	MESSAGE ERROR
Accepted by IPAWS	5608	MSG-SENT-5608	MESSAGE SENT
system-error-has-occurred-CMAS-dissemination-service	5612	DLV-CAP-ERR-5612	MESSAGE ERROR
message-not-disseminated-as-non-EAS-public	5801	DLV-CAP-ERR-5801	MESSAGE ERROR

IPAWS WEA 3.0

: When sending an alert to an IPAWS WEA 3.0 mass device, the number of polygons and circles that can be selected is limited to 10 circles or polygons and 100 total points. One circle equals approximately 70 points.

Audit log

: The payload type for old SDK calls is captured in the audit log.

Home page

: The

BlackBerry AtHoc

management system home page is now section 508 compliant.

Alert publishing flow

: The following section 508 compliance items for operators in the alert publishing flow were made:

Keyboard access, focus, mouse-hover, tooltips, and help text
Improved color allocation and contrast
Detailed descriptions for web links and forms
Improved screen reader capability

Shared Situation Awareness

: All feature components related to SSA have been removed.