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  1. BlackBerry Docs
  2. BlackBerry UEM 12.21
  3. Monitoring and reporting
  4. Managing licenses for devices
  5. Communicating with the licensing infrastructure

Communicating with the licensing infrastructure

When you view the Licensing summary page in the management console, the license information is based on the last snapshot of your organization's license pool in the licensing infrastructure.
On the Licensing settings page, you can view the last contact time with the licensing infrastructure.
BlackBerry UEM
 contacts the licensing infrastructure for the following events:
Level
Event
Activity
User
  • Activate or deactivate a device
  • Add or remove a feature
License information is updated only for the user.
The changes will not appear on the License summary page until
BlackBerry UEM
 takes a new snapshot of the license pool in the licensing infrastructure.
Organization
  • Obtain more licenses
  • Service is out of compliance
  • Scheduled contact (once a day)
The license pool is adjusted to optimize license usage and license information is updated for the organization. As a result, license usage may change for multiple users and license types.
BlackBerry UEM
 takes a new snapshot of the license pool in the licensing infrastructure.