Monitoring

BlackBerry UEM

using SNMP tools

If you have

BlackBerry UEM

on-premises, you can use third-party SNMP tools to monitor the activity of several

UEM

components. Monitoring

UEM

using SNMP tools is not supported for

BlackBerry UEM Cloud

.

SNMP monitoring requires an SNMP service and an SNMP management tool. You run the SNMP service on the computers that host

UEM

. The SNMP service, located in the

Windows

Services, includes an SNMP agent that collects data from the

UEM

components.

You use an SNMP management tool (for example, an MIB browser) to view and analyze the data that is received from the agent. The management tool typically includes an SNMP trap management tool that is used to retrieve and interpret trap messages from the agent. The management tool can be installed on the computer that hosts

UEM

or on a separate computer.

There are two places where you configure SNMP:

To monitor the
BlackBerry UEM Core
,
BlackBerry Secure Connect Plus
,
BlackBerry Secure Gateway
, and
BlackBerry Cloud Connector
you configure SNMP in the management console. See Configure SNMP to monitor components.
To monitor
UEM
enterprise connectivity components, you configure the SNMP service.

By default, the management tool displays the OID of a condition, which is a sequence of integers that identify a class value in a class hierarchy. All SNMP OIDs and SNMP traps for

UEM

begin with a class value of 1.3.6.1.4.1.3530.8. A suffix (for example, 25.1.1), uniquely identifies each OID value.

MIBs specify the conditions that the SNMP agent monitors. A MIB is a database that defines and describes the variables and management data of

UEM

components, including what each SNMP trap value represents. The MIB determines the types of data the SNMP service can collect about the components. When you configure SNMP monitoring, you use the management tool to compile the MIB.