Using log files for troubleshooting

The

Apache Tomcat

ACCS log files record all requests for access to the

BlackBerry UEM

web services.

You can use these log files when you want to check access requests to the

BlackBerry UEM

web services for success or failure.

Logs data about the

BlackBerry Cloud Connector

component. You can use these log files to verify that

BlackBerry Cloud Connector

is connected to the

BlackBerry Infrastructure

.

You can use these log files when troubleshooting issues with:

Devices that cannot activate in an environment where the
BlackBerry Gatekeeping Service
is in use
Connectivity to your
BlackBerry Gatekeeping Service
Connectivity between
BlackBerry UEM
and the
BlackBerry Infrastructure
The sending of policies and profiles
iOS
and
Android
connectivity

Logs connection traffic between

BlackBerry Dynamics

containers and endpoints such as a

Microsoft Exchange

server.

Logs data about the

BlackBerry Secure Connect Plus

component.

You can use these log files to verify that

BlackBerry Secure Connect Plus

is connected to the

BlackBerry Infrastructure

. For example:

2015-01-19T13:17:47.540-0500 - BSCP {TcpClientConnectorNio#2} logging.feature.bscp.service|logging.component.bscp.pss.bcp [{}] - DEBUG Received Ping from [id: 0x60bce5a3, /192.0.2.0:28231 => bcp.example.com/192.0.2.124:3101], responding with Pong. 2015-01-19T13:18:22.989-0500 - BSCP {ChannelPinger#1} logging.feature.bscp.service|logging.component.bscp.pss.bcp [{}] - DEBUG Sending Ping to [id: 0xb4a1677a, /192.0.2.0:28232 => bcp.example.com/192.0.2.124:3101]

Logs data for connections with the

BlackBerry Secure Connect Plus

client.

You can use these log files to verify that

BlackBerry Secure Connect Plus

is ready to receive calls from the

BlackBerry Secure Connect Plus

client on devices. For example:

47: [14:13:21.231312][][3][AsioTurnSocket-1] Connected, host=68-171-243-141.rdns.blackberry.net 48: [14:13:21.239312][][3][AsioTurnSocket-1] Creating TURN allocation 49: [14:13:21.405121][][3][AsioTurnSocket-1] TURN allocation created

Use to verify that devices are using the secure tunnel. For example:

74: [10:39:45.746926][][3][Tunnel-2FFEC51E] Sent: 2130.6 KB (1733), Received: 201.9 KB (1370), Running: 00:07:00.139249

You can use these log files when troubleshooting issues with:

iOS
devices that can't send or receive email messages
Connectivity between
BlackBerry UEM
and the
BlackBerry Infrastructure
Connectivity between the
BlackBerry Infrastructure
and the
Microsoft Exchange
or
Microsoft 365
mail server

You can use these log files when troubleshooting issues with:

Core services or transactions
BlackBerry 2FA
transactions
Data migration from
BES10

You can use these log files to find notifications about specific events in the

BlackBerry UEM Core

.

The

Apache Tomcat

TMCT log files record all activities of the

Apache Tomcat

web services.

You can use these log files when troubleshooting issues with the management console.

You can use these log files when troubleshooting issues with the management console.