- Monitoring and reporting in BlackBerry UEM
- Manage dashboard reports
- Creating event notifications
- Managing licenses for devices
- Generate a device report
- Export an app deployment report to an HTML file
- Export a BlackBerry Dynamics app report to a CSV file
- Monitor the performance of BlackBerry Dynamics apps
- View security log files for Android Enterprise devices
- View mobile OS vulnerabilities
- Using log files
- Auditing events in BlackBerry UEM
- Monitoring BlackBerry UEM using SNMP tools
- Supported SNMP operations
- System requirements: SNMP monitoring
- MIBs for BlackBerry UEM
- Compile the MIB and configure the SNMP management tool
- Configure SNMP to monitor components
- SNMP counters for enterprise connectivity
- SNMP counters for BlackBerry UEM Core
- SNMP counters for BlackBerry Secure Connect Plus
- Send system events to a SIEM solution
- BlackBerry Docs
- BlackBerry UEM 12.20
- Monitoring and reporting
- Using log files
- Logging phone call and SMS/MMS activity
- Troubleshooting: SMS/MMS log files
Troubleshooting: SMS/MMS log files
Log files don't contain outgoing SMS/MMS messages
Cause
In your organization's IT policy for
Android
devices, the "Allow RCS features" and "Send SMS/MMS logs to UEM" options are selected and your organization's carrier supports Rich Communication Services (RCS).Solution
Deselect the Allow RCS features option in your organization's IT policy and restart the affected device or stop and start the SMS messages app on the device.