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Using log files for troubleshooting

Component identifier
Logging component
Description
ACCS
Apache Tomcat
server access log files
The
Apache Tomcat
ACCS log files record all requests for access to the
BlackBerry UEM
web services.
You can use these log files when you want to check access requests to the
BlackBerry UEM
web services for success or failure.
BCC
BlackBerry Cloud Connector
Logs data about the
BlackBerry Cloud Connector
component. You can use these log files to verify that
BlackBerry Cloud Connector
is connected to the
BlackBerry Infrastructure
.
BGS
BlackBerry Gatekeeping Service
You can use these log files when troubleshooting issues with:
  • Devices that cannot activate in an environment where the
    BlackBerry Gatekeeping Service
    is in use
  • Connectivity to your
    BlackBerry Gatekeeping Service
  • Connectivity between
    BlackBerry UEM
    and the
    BlackBerry Infrastructure
  • The sending of policies and profiles
  • iOS
    and
    Android
    connectivity
BP
BlackBerry Proxy
Logs connection traffic between
BlackBerry Dynamics
containers and endpoints such as a
Microsoft Exchange
server.
BSCP
BlackBerry Secure Connect Plus
Logs data about the
BlackBerry Secure Connect Plus
component.
You can use these log files to verify that
BlackBerry Secure Connect Plus
is connected to the
BlackBerry Infrastructure
. For example:
2015-01-19T13:17:47.540-0500 - BSCP {TcpClientConnectorNio#2} logging.feature.bscp.service|logging.component.bscp.pss.bcp [{}] - DEBUG Received Ping from [id: 0x60bce5a3, /192.0.2.0:28231 => bcp.example.com/192.0.2.124:3101], responding with Pong. 2015-01-19T13:18:22.989-0500 - BSCP {ChannelPinger#1} logging.feature.bscp.service|logging.component.bscp.pss.bcp [{}] - DEBUG Sending Ping to [id: 0xb4a1677a, /192.0.2.0:28232 => bcp.example.com/192.0.2.124:3101]
BSCP-TS
BlackBerry Secure Connect Plus
core
Logs data for connections with the
BlackBerry Secure Connect Plus
client.
You can use these log files to verify that
BlackBerry Secure Connect Plus
is ready to receive calls from the
BlackBerry Secure Connect Plus
client on devices. For example:
47: [14:13:21.231312][][3][AsioTurnSocket-1] Connected, host=68-171-243-141.rdns.blackberry.net 48: [14:13:21.239312][][3][AsioTurnSocket-1] Creating TURN allocation 49: [14:13:21.405121][][3][AsioTurnSocket-1] TURN allocation created
Use to verify that devices are using the secure tunnel. For example:
74: [10:39:45.746926][][3][Tunnel-2FFEC51E] Sent: 2130.6 KB (1733), Received: 201.9 KB (1370), Running: 00:07:00.139249
BSG
BlackBerry Secure Gateway
You can use these log files when troubleshooting issues with:
  • iOS
    devices that can't send or receive email messages
  • Connectivity between
    BlackBerry UEM
    and the
    BlackBerry Infrastructure
  • Connectivity between the
    BlackBerry Infrastructure
    and the
    Microsoft Exchange
    or
    Microsoft 365
    mail server
CORE
BlackBerry UEM Core
You can use these log files when troubleshooting issues with:
  • Core services or transactions
  • BlackBerry 2FA
    transactions
  • Data migration from
    BES10
EVNT
BlackBerry UEM Core
You can use these log files to find notifications about specific events in the
BlackBerry UEM Core
.
TMCT
Apache Tomcat
server log files
The
Apache Tomcat
TMCT log files record all activities of the
Apache Tomcat
web services.
You can use these log files when troubleshooting issues with the management console.
UI
Management console
You can use these log files when troubleshooting issues with the management console.