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  2. BlackBerry UEM 12.20
  3. Managing device configurations
  4. Sending commands to users and devices
  5. Commands for Android devices

Commands for
Android
 devices

For
Android Management
 activation types, see Considerations for Android Management activation types.
Command
Description
Activation types
View device report
This command displays detailed information about a device. You can export and save the device report.
All (except
BlackBerry 2FA
)
View device actions
This command displays any actions that are in progress on a device..
All (except
BlackBerry 2FA
)
Lock device
This command locks the device. The user must type the existing device password to unlock the device.
When you send this command, the device locks only if there is an existing device password. Otherwise, no action is taken on the device.
Work and personal - full control
 (
Android Management
)
Work and personal - user privacy
 (
Android Management
)
Work space only
 (
Android Management
)
Work and personal - full control
 (
Android Enterprise
)
Work and personal - user privacy
 (
Android Enterprise
)
Work space only
 (
Android Enterprise
)
MDM controls
Delete all device data
This command deletes all user information and app data that the device stores, including information in the work space, and returns the device to factory default settings.
If the device is unable to connect to
UEM
 when you send this command, you can either cancel the command or remove the device from the console. If the device connects to
UEM
 after you remove it, only the work data is deleted from the device, including the work space, if applicable.
Work and personal - full control
 (
Android Management
)
Work space only
 (
Android Management
)
Work and personal - full control
 (
Android Enterprise
)
Work and personal - full control
 (
Samsung Knox
)
MDM controls
Delete only work data
This command deletes work data, including the IT policy, profiles, apps, and certificates that are on the device and deactivates the device. If the device has a work space, the work space is deleted from the device but all personal apps and data remain.
When you use this command on
Android Enterprise
 devices, you can type a reason that appears in the notification on the user's device to explain why the work profile was deleted.
If the device is unable to connect to
UEM
 when you send this command, you can either cancel the command or remove the device from the console. If the device connects to
UEM
 after you remove it, the work data is deleted from the device, including the work space, if applicable.
Work and personal - full control
 (
Android Management
)
Work and personal - user privacy
 (
Android Management
)
Work and personal - full control
 (
Android Enterprise
)
Work and personal - user privacy
 (
Android Enterprise
)
Work and personal - full control
 (
Samsung Knox
)
Work and personal - user privacy
 (
Samsung Knox
)
MDM controls
Unlock device and clear password
This command unlocks the device and prompts the user to create a new device password. If the user skips the "Create device password" screen, the previous password is retained. You can use this command if a user forgets the device password.
This command is not supported by devices with
Samsung Knox
 SDK 3.2.1 and later.
Work and personal - full control
 (
Samsung Knox
)
Work and personal - user privacy
 (
Samsung Knox
)
MDM controls
 (Samsung devices only)
Specify device password and lock
This command allows you to create a device password and then lock the device. You must create a password that complies with existing password rules. To unlock the device, the user must type the new password.
Work and personal - user privacy
 (
Android Management
)
Work space only
 (
Android Management
)
Work space only
 (
Android Enterprise
)
Work and personal - full control
 (
Samsung Knox
)
Reset work space password
This command deletes the current work space password from the device. When the user opens the work space, the device prompts the user to set a new work space password.
Work and personal - full control
 (
Samsung Knox
)
Work and personal - user privacy
 - (
Samsung Knox
)
Specify work space password and lock
This command allows you to specify a work profile password and lock the device. When the user opens a work app, they must type the password that you specified.
Work and personal - full control
 (
Android Enterprise
)
Work and personal - user privacy
 (
Android Enterprise
)
Disable/enable work space
This command disables or enables access to the work space apps on the device.
Work and personal - full control
 (
Android Management
)
Work and personal - user privacy
 (
Android Management
)
Work space only
 (
Android Management
)
Work and personal - full control
 (
Samsung Knox
)
Work and personal - user privacy
 - (
Samsung Knox
)
Deactivate BlackBerry 2FA
This command deactivates devices that are activated with the
BlackBerry 2FA
 activation type. The device is removed from
UEM
 and the user can't use the
BlackBerry 2FA
 feature.
BlackBerry 2FA
Wipe apps
This command wipes data from all
Microsoft Intune
 managed apps on the device. The apps are not removed from the device.
All (except
BlackBerry 2FA
)
Update device information
This command sends and receives updated device information. For example, you can send newly updated IT policy rules or profiles to a device and receive updated information about a device such as OS version or battery level.
All (except
BlackBerry 2FA
)
Request bug report
This command sends a request to the device for the client logs. The device user must accept or decline the request.
Work space only
 (
Android Enterprise
)
Work and personal - full control
 (
Android Enterprise
)
Restart device
This command sends a request to the device to restart. A message displays to the user that the device will restart in one minute. The device user has the option to snooze the restart for 10 minutes.
Work space only
 (
Android Management
)
Work space only
 (
Android Enterprise
)
Remove device
This command removes the device from
UEM
 but does not remove data from the device. The device may continue to receive email and other work data.
This command is intended for devices that have been irretrievably lost or damaged and are not expected to contact the server again. If a device that has been removed attempts to contact
UEM
, the user receives a notification and the device won't be able to communicate with
UEM
 unless it is reactivated.
All (except
BlackBerry 2FA
)