Skip Navigation
  1. BlackBerry Docs
  2. BlackBerry UEM 12.20
  3. Managing device configurations
  4. Managing factory reset protection for Android Enterprise and Android Management devices
  5. Clear factory reset protection from a device

Clear factory reset protection from a device

When factory reset protection is triggered on the device, enterprise activation on
BlackBerry UEM
 will not work. You must first clear factory reset protection using the
Android
 out-of-box experience.
  1. If you are using any form of automated activation system (such as zero-touch enrollment or
    Samsung Knox Mobile Enrollment
    ), you must disable it so that the device can go through the out-of-box experience.
  2. When the device has connectivity, on the first
    Android
     account screen, the user is prompted to enter the
    Google
     account credentials that are associated with the device. If you have set up a specific
    Google
     account in the factory reset protection profile, the user must enter the email address and the password that is associated with the account.
  3. After the user enters the
    Google
     account email address and password, they will be asked if they want to add this user to the device. The user must select the option to use a new user for the device.
    • On non-
      Samsung
       devices that are not using zero-touch enrollment: Users can enter the enterprise
      Google
       account details to install the
      BlackBerry UEM Client
       and re-activate the device on
      UEM
      .
    • On
      Samsung
       devices that are not using zero-touch enrollment or
      Samsung Knox Mobile Enrollment
      : Complete the out-of-box experience, and use the device settings to reset the device. When the device restarts, it will be able to reactivate.
    • Devices using zero-touch enrollment or
      Samsung Knox Mobile Enrollment
      : If you are using any form of automated activation system (such as zero-touch enrollment or
      Samsung Knox Mobile Enrollment
      ) you can re-enable it for the device, complete the out-of-box experience, and use the device settings to reset the device. The device should now restart and use the automated activation system you have configured.