Prerequisites: Migrating users, devices, groups, and other data from a source server
Complete the following prerequisites before you begin a migration.
Log in to
BlackBerry UEMas a Security Administrator. Only one administrator should perform migration activities at any one time.
Check the software version
To migrate data to
BlackBerry UEMcompany directory connection
Configure the destination
BlackBerry UEMcompany directory connection in the same way that it is configured in the source. For example, if the source is configured for
Active Directoryintegration and it is connected to the example.com domain, configure the destination
Active Directoryintegration and connect it to the example.com domain.
Migration does not work if the company directory on the destination server does not match the company directory on the source server.
Defragment the databases (
Defragment the source databases and the destination
BlackBerry UEMdatabase (if one exists) before you begin migration. If you are migrating a large number of users, you should defragment the destination
BlackBerry UEMdatabase after you migrate each set of users. For more information about defragmenting a
Microsoft SQL Serverdatabase, visit www.technet.microsoft.com to read the article “Reorganize and Rebuild Indexes.”
BlackBerry UEM Client
For migrations of
BlackBerry UEM Clients and
BlackBerry Dynamicsapps from an on-premises
BlackBerry UEMsource database, the latest
BlackBerry UEM Clientmust be installed on the device.
Check the status of
BlackBerry DynamicsSDK version of all
BlackBerry Dynamicsapps you want to migrate. This includes first-party apps,
BlackBerry Dynamicsapps, third-party ISV apps, and internal custom apps.
For migrations from an on-premises
BlackBerry UEMsource database, all
BlackBerry Dynamicsapps must be at
BlackBerry DynamicsSDK version 7.1 or later. You can find the SDK version in the release notes for the app.
For migrations from a
Good Control(standalone) instance, all apps must be at
BlackBerry DynamicsSDK version 4.0.0 or later. To determine the version of SDK used for the apps to be migrated, run the container activity report on
BlackBerry Dynamicsapps that are not supported for migration are wiped from the device when the administrator starts the migration.
Check the status of
BlackBerry Dynamicsapp entitlements
Make sure that:
Missing entitlements will result in
BlackBerry Dynamicsapps being disabled after migration.
Review organization IDs
Custom apps migrate only if the source and destination servers have the same organization ID. It is possible to merge two organizations. For more information, visit support.blackberry.com/community to read article 47626.
Check that the required ports are not blocked by a firewall or in use by other software
Ensure that port 1433 (TCP) and port 1434 (UDP) are unblocked on the
Microsoft SQL Server.