Skip Navigation
  1. BlackBerry Docs
  2. BlackBerry UEM 12.18
  3. Administration
  4. Securing network connections
  5. Using BlackBerry Secure Connect Plus for connections to work resources
  6. Troubleshooting BlackBerry Secure Connect Plus
  7. BlackBerry Secure Connect Plus stops working after a BlackBerry UEM installation or upgrade

BlackBerry Secure Connect Plus
 stops working after a 
BlackBerry UEM
 installation or upgrade

Cause

This issue might occur if the server wasn't restarted during an RRAS update before 
BlackBerry UEM
 is upgraded in an on-premises environment, which causes NAT/routing setup to fail during the upgrade. This issue might also occur after a new installation of 
BlackBerry UEM
.

Solution

  1. Restart the server.
  2. In the 
    Windows
     Services, stop the 
    BlackBerry UEM – BlackBerry Secure Connect Plus
     service.
  3. As an administrator, start 
    Windows PowerShell
     (64-bit) or open a command prompt.
  4. Navigate to 
    <drive>:\Program Files\BlackBerry\UEMSecureConnectPlus\config\blackberry\
     and Run 
    configureRRAS.bat
  5. Navigate to 
    <drive>:\Program Files\BlackBerry\UEMSecureConnectPlus\config\
     and Run 
    configure-network-interface.cmd
  6. In the 
    Windows
     Services, start the 
    BlackBerry UEM – BlackBerry Secure Connect Plus
     service.