The 

BlackBerry Secure Connect Plus

 Adapter goes into an “Unidentified network” state and stops working

Cause

Solution - 

Windows Server

 2012

In Server Manager, click 
Manage > Add Roles and Features
. Click 
Next
 until you get to the 
Features
 screen. Expand 
Remote Server Administration Tools > Role Administration Tools
 and select 
Remote Access Management Tools
. Complete the wizard to install the tools.
Click 
Tools > Remote Access Management
.
Under 
Configuration
, click 
DirectAccess and VPN
.
Under 
VPN
, click 
Open RRAS Management
.
Right-click the Routing and Remote Access Server and click 
Disable Routing and Remote Access
.
Right-click the Routing and Remote Access server and click 
Configure and Enable Routing and Remote Access
.
Complete the setup wizard, selecting these options:
On the 
Configuration
 screen, select 
Network address translation (NAT)
.
On the 
NAT Internet Connection
 screen, select 
Use this public interface to connect to the Internet
. Verify that 
BlackBerry Secure Connect Plus
 is displayed in the list of network interfaces.
Open 
Routing and Remote Access > 
<server_name>
 > IPv4
 and click 
NAT
. Open the 
Local Area Connection
 properties and select 
Public interface connected to the Internet
 and 
Enable NAT on this interface
. Click 
OK
.
Open the 
BlackBerry Secure Connect Plus
 properties and select 
Private interface connected to private network
. Click 
OK
.
Right-click the Routing and Remote Access Server and click 
All Tasks > Restart
.
In the 
Windows
 Services, restart the 
BlackBerry UEM – BlackBerry Secure Connect Plus
 service.