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  1. BlackBerry Docs
  2. BlackBerry UEM 12.18
  3. Administration
  4. Securing network connections
  5. Using BlackBerry Secure Connect Plus for connections to work resources
  6. Troubleshooting BlackBerry Secure Connect Plus
  7. View the log files for BlackBerry Secure Connect Plus

View the log files for
BlackBerry Secure Connect Plus

Two log files, located by default at
<drive>
:\Program Files\BlackBerry\UEM\Logs\
<yyyymmdd>
, record data about
BlackBerry Secure Connect Plus
:
  • BSCP: log data about the
    BlackBerry Secure Connect Plus
     server component
  • BSCP-TS: log data for connections with the
    BlackBerry Connectivity
     app
On each computer that hosts a
BlackBerry Connectivity Node
 instance, the log files for
BlackBerry Secure Connect Plus
 are located at
<drive>
:\Program Files\BlackBerry\BlackBerry Connectivity Node\Logs\
<yyyymmdd>
.
Purpose
Log file
Example
Verify that
BlackBerry Secure Connect Plus
 is connected to the
BlackBerry Infrastructure
BSCP
2015-01-19T13:17:47.540-0500 - BSCP {TcpClientConnectorNio#2} logging.feature.bscp.service|logging.component.bscp.pss.bcp [{}] - DEBUG Received Ping from [id: 0x60bce5a3, /10.90.84.22:28231 => stratos.bcp.bblabs.rim.net/206.53.155.152:3101], responding with Pong.2015-01-19T13:18:22.989-0500 - BSCP {ChannelPinger#1} logging.feature.bscp.service|logging.component.bscp.pss.bcp [{}] - DEBUG Sending Ping to [id: 0xb4a1677a, /10.90.84.22:28232 => stratos.bcp.bblabs.rim.net/206.53.155.152:3101]
Verify that
BlackBerry Secure Connect Plus
 is ready to receive calls from the
BlackBerry Connectivity
 app on devices
BSCP-TS
47: [14:13:21.231312][][3][AsioTurnSocket-1] Connected, host=68-171-243-141.rdns.blackberry.net
48: [14:13:21.239312][][3][AsioTurnSocket-1] Creating TURN allocation
49: [14:13:21.405121][][3][AsioTurnSocket-1] TURN allocation created
Verify that devices are using the secure tunnel
BSCP-TS
74: [10:39:45.746926][][3][Tunnel-2FFEC51E] Sent: 2130.6 KB (1733), Received: 201.9 KB (1370), Running: 00:07:00.139249
Verify that
BlackBerry Secure Connect Plus
 is using custom transcoder settings
BSCP
"configuration_def" : "com.rim.p2e.vpn.server.cipherSuite" } ], "TRANSCODER", [ "provider", { "configuration_def" : "com.rim.p2e.vpn.transcoder.provider" }, "server_library", { "configuration_def" : "com.rim.p2e.vpn.transcoder.server.library" }, "server_config_blob", { "configuration_def" : "com.rim.p2e.vpn.transcoder.server.configBlob" } ] ]
Verify that devices are using a custom transcoder
BSCP-TS
37: [13:41:39.800371][][3][BlackBerry_1.0.0.1-25B212A5] Connected