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  1. BlackBerry Docs
  2. BlackBerry UEM 12.18
  3. Administration
  4. Managing BlackBerry Dynamics apps
  5. Controlling BlackBerry Dynamics on users devices
  6. Send device commands to BlackBerry Dynamics apps in BlackBerry UEM

Send device commands to BlackBerry Dynamics apps in BlackBerry UEM

If any BlackBerry Dynamics app has been installed on a device, you can perform actions on the app. For example, you can delete app data if a user has lost a device.
  1. On the menu bar, click Users.
  2. Search for a user account.
  3. In the search results, click the name of the user account.
  4. Select the device tab for the device that has installed the app that you want to manage.
  5. Expand the BlackBerry Dynamics apps section.
  6. Locate the row for the BlackBerry Dynamics app to send a device command to.
  7. Click the three dots in the App actions column to perform one of the following actions:
    Task
    Description
    Lock app
    Lock the
    BlackBerry Dynamics
     app. This is useful when a user has lost a device but may recover it. The app cannot be accessed but app data is not deleted.
    Unlock app
    Unlock the
    BlackBerry Dynamics
     app. The user will regain access to the app and app data.
    Delete app data
    Delete all data for the
    BlackBerry Dynamics
     app and make the app unusable. The app data cannot be recovered. This is useful when a user has lost a device and cannot recover it.
    Logging on
    Turn on app logging. Logging is set to debug level.
    Logging off
    Turn off app logging.
    Upload log files
    Upload the app logs from the device to the
    BlackBerry Dynamics NOC
    .
    Get app events
    Display detailed information about compliance and other app events.
    App details
    Displays detailed information about the app including the Container ID.