Skip Navigation
  1. BlackBerry Docs
  2. BlackBerry UEM 12.16
  3. Administration
  4. Managing users and groups
  5. Creating and managing user accounts
  6. Creating user accounts from a .csv file
  7. Add user accounts using a .csv file

Add user accounts using a .csv file

  • If the .csv file contains directory user accounts, verify that 
    BlackBerry UEM
     is connected to your company directory.
  • Verify that the number of columns match the number of headers in the .csv file.
  • Verify that the required columns are included.
  • Verify that the information in the columns is correct.
  1. On the menu bar, click 
    Users
    .
  2. Select the 
    All users
     or 
    Managed devices
     tab.
  3. Click 
    Add user
    .
  4. Click the 
    Import
     tab.
  5. Click 
    Browse
     and navigate to the .csv file that contains the user accounts that you want to add.
  6. Click 
    Load
    .
  7. If errors are reported, perform the following actions:
    1. Correct the errors in the .csv file.
    2. Click 
      Browse
       and navigate to the .csv file.
    3. Click 
      Load
      .
    4. Repeat step 6 until all errors are corrected.
  8. If the .csv file does not use the "Group membership" column and local groups exist in 
    BlackBerry UEM
    , perform the following actions if you want to add user accounts to groups:
    1. In the 
      Available groups
       list, select one or more groups and click The Add group icon.
    2. Click 
      Next
      .
    When you import the .csv file, all user accounts are added to the local groups that you select. If a user account is a member of a directory-linked group, it is automatically associated with that group when the synchronization between 
    BlackBerry UEM
     and your company directory occurs.
    To add user accounts to groups that are assigned an administrative role, you must be a Security Administrator.
  9. Review the list of user accounts and perform one of the following actions:
    • To correct the errors for any invalid directory user accounts, click 
      Cancel
       and go to step 6.
    • To add the valid user accounts, click 
      Import
      . Any invalid directory user accounts are ignored.