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  2. BlackBerry UEM Client
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  4. Activate your Android device

Activate your
Android
 device

Your device is ready to be activated when you receive an activation email from your administrator.
The activation email includes the information that you need to activate your device. If you need a new activation email or your activation password has already expired, create a password in
BlackBerry UEM Self-Service
 or contact your administrator.
If you received an activation
QR Code
 from your administrator, you can use it to activate your device. When you activate a device with a
QR Code
, you don't need to type any information.
If you received instructions from your administrator about using your enterprise credentials, you are redirected to your organization's sign-in page to activate the device. 
To activate the device, you must allow the
UEM Client
 to access the phone on your device.
  1. On the device, install the
    BlackBerry UEM Client
     from
    Google Play
    . If
    UEM Client
     was installed as part of a device data transfer (for example, back up and restore to a new device), reinstall it and proceed with a new activation.
  2. Open the
    UEM Client
    .
  3. Read and accept the license agreement.
  4. Do one of the following:
    Task
    Steps
    Use a
    QR Code
     to activate the device
    1. Tap the QR code icon
      Scan QR Code
      .
    2. Tap
      Allow
       to allow the
      UEM Client
       to take pictures and record video.
    3. Scan the
      QR Code
       in the activation email.
    Manually activate the device
    1. Tap
      Enter credentials provided in your activation email
      .
    2. Type your work email address. This is the email address where you received the activation email. Tap
      Next
      .
    3. If necessary, type the server address found in your activation email and tap
      Next
      .
    4. If necessary, type your username.
    5. Type your activation password and tap Activate My Device. If your activation password is expired, create a new password in
      BlackBerry UEM Self-Service
       or contact your administrator.
  5. Tap
    Allow
     to allow the
    UEM Client
     to make and manage phone calls.
  6. Wait while the profiles and settings are pushed to your device.
  7. On the
    Set up your profile
     screen, tap
    Set up
     and wait while a work profile is set up on the device.
  8. If you are prompted, log in to your
    Google
     account with your
    Google
     email address and password. If you do not have a
    Google
     account, you can create one at this point.
  9. On the unlock selection screen, choose a screen unlock method.
  10. If you are prompted with the
    Secure start-up
     screen, tap
    Yes
     to require a password when the device starts.
  11. Type a device password, and type it again to confirm it. Tap
    OK
    .
  12. Select one of the options for how you want your notifications to show. Tap
    Done
    .
  13. Create a
    UEM Client
     password and tap
    OK
    . If you are using
    BlackBerry Dynamics
     apps, you will also use this password to sign in to all of your
    BlackBerry Dynamics
     apps.
  14. On the next screen, tap
    Enroll
     and follow the on-screen prompts if you want to set up fingerprint authentication for the UEM Client and any BlackBerry Dynamics apps that you have. Otherwise, tap
    Cancel
    .
  15. If you are signed out of your device, unlock your device to complete the
    BlackBerry UEM
     activation.
  16. If prompted, tap
    OK
     to allow the connection to
    BlackBerry Secure Connect Plus
     and wait while the connection is turned on.
  17. Optionally, if your administrator has set up
    Microsoft Entra ID
     conditional access, do one of the following:
    Task
    Steps
    Install the
    Microsoft
     Authenticator app on your device, and sign into
    Microsoft Entra ID
    1. On the
      Microsoft
       Online Device registration screen, tap
      Continue
      .
    2. Sign in with your
      Microsoft Entra ID
       credentials.
    3. On the
      Help us keep your device secure
       screen, you must download the
      Microsoft
       Authenticator app. Tap
      Get the app
      .
    4. In the app store, tap
      Install
      .
    5. When prompted to allow diagnostics collection, tap
      OK
      .
    6. Sign in with your
      Microsoft Entra ID
       credentials.
    7. Tap
      Register.
    Sign into
    Microsoft Entra ID
    1. On the
      Microsoft
       Online Device registration screen, tap
      Continue
      .
    2. Tap on your account.
    3. Sign in with your
      Microsoft Entra ID
       credentials.
    4. On the
      Help us keep your device secure
       screen, tap
      Register
      .
    5. Tap
      Open
       to view the
      UEM Client
       compliance screen.
  18. If you are prompted, follow the instructions on the screen to install work apps on your device.
To verify that the activation process completed successfully, perform one of the following actions:
  • In the
    UEM Client
    , tap The Menu icon >
    About
    . In the
    Activated Device
     section, verify that the device information and the activation time stamp are present.
  • In the
    BlackBerry UEM Self-Service
     console, verify that your device is listed as an activated device. It can take up to two minutes for the status to update after you activate the device.